Claudio Ledermann

Experience

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  ASICOM

  Jan 1997 - Jan 1998

  Project Engineer

  Designs and develops e-commerce systems on Windows and Linux.

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  ATI Chile

  Jan 1998 - Jan 2002

  Project Manager

  Responsible for the research, design and development of e-commerce solutions.- Leads the design and development of Catálogo Electrónico GS1 Chile and Portal de Comercio Electrónico Viña San Pedro.- Responsible for technological consulting and technological support to the sales team.

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  Soluziona

  Jan 2002 - Jan 2003

  Project Manager

  Leads technological projects for banking institutions, managing a 6 professionals’ team.- Responsible for the development of the electronic tax payment system for Banco BBVA, the development of the new Internet platform for Banco ConoSur, and the optimization of the electronic platform for Banco HNS.

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  GS1 Chile

  Jan 2003 - Mar 2013

  IT Manager

  Leads the Development and Technical Support teams, responsible for the operational continuity, project management and technological innovation.Main Achievements:- Leads the technical improvement of the sales and management systems, improving technology and services, optimising operation and improving performance.- Updates the business-critical technological platform, improving the operational continuity.- Incorporates cloud services for electronic mail, replacing on-premises systems, reducing operational costs and improving service quality. Show less

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  Universidad Mayor

  Jan 2005 - Jan 2008

  Part-Time Academic

  Teaches information technologies, project management, business integration and IT security subjects at Universidad Mayor’s Magister y Diplomado program.

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  Prologistica

  Mar 2013 - Mar 2014

  Project Manager

  Leads the warehouse product master review for Cosmoplas, for the new corporate WMS.- Responsible for the software development and product review teams, managing human and technical resources for the project.

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  Navigo Mining

  Jun 2014 - Aug 2014

  IT Consultant

  Responsible of the technical design of the systems integration pilot for Sierra Gorda SCM, developing the detail engineering for the information exchange process between the mining actors, according to strategic guidelines.

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  SENCE (Servicio Nacional de Capacitación y Empleo) Chile

  Sept 2014 - Dec 2021

  Leads the Infrastructure, Database, Technical Support, Maintenance and Acquisition teams, giving service to over 800 internal users and administrating technological platforms used by over 2.000 educational organizations, State services and Chilean citizens in the whole country.Main Achievements:- Leads the incorporation of Azure Cloud services, working together with Microsoft for the migration of on-premises services to high availability cloud services.- Manages the Azure budget of $400 million per year and optimises the infrastructure services to add elasticity and auto scaling, reducing operational costs.- Defines acquisition procedures for services providers and software licences, with an annual budget of $2.000 million, managing contracts and contractors.- Adds contract workflows, managing payment and penalty fees, and manages the Microsoft licence contract of $300 million per year, adding traceability and improving the use of the State budget.- Improves the service desk, upgrading software and internal customer support protocols, improving the service to over 800 users in the whole country. Show less Leads the Developer, Project Manager, QA and PMO teams, responsible for the technological projects, service provider contracts and the renewal of the technological platform.Main Achievements:- Leads the technological renewal plan, designing the new enterprise architecture, renewing systems according to business processes and strategic guidelines, enabling a new scalable technological platform.- Develops new services, such as Subsidios al Empleo, Aula Digital, SENCE’s new website, Portal de Pagos en Línea and Libro de Clases Electrónico.- Enables a PMO from scratch, defining project, documentation and service provider management methodologies, improving project administration by combining agile and classic methodologies, reducing execution times and costs.- Enables performance indicators for reporting and early intervention, allowing the use of mitigation measures, improving service levels and enabling traceability. Show less

  • IT Operations Chief

    Dec 2020 - Dec 2021

  • IT Project Team Chief

    Sept 2014 - Nov 2020
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  Ministerio de Vivienda y Urbanismo, Chile

  Sept 2022 - May 2024

  IT Consultant

  Responsible for the analysis of the business processes and the technological platform of the Ministry for the identification of gaps and opportunities for improvement, and the design and implementation of technological solutions.- Leads the technical requirements definition for the ERP service bidding for the implementation, enforcement and payment process of subsidies and services at a national level, reviewing market solutions and analysing operational, financial, technological and procedural requirements.- Responsible for the analysis of the project management office of the IT Division, proposes improvements to the gathering, priorization and coordination of requirements with the business clients, along with proposing adjustments to the project management methodology to incorporate agility concepts. Show less

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  Hospital Clínico Universidad de Chile

  Jun 2024 - now

  Project Development Unit Chief

  Leads the Project Managers and Developers team, responsible for the technological projects, the renewal of the technological platform and the adoption of project management methodologies.