Alex Farmer

Experience

• 

  Latisys

  Jul 2013 - Feb 2015

  Responsible for managing a 24x7x365 department as the single point of escalation. Responsibilities include quality assurance of customer support interactions, coordinating emergency action plans, handling customer communications, providing guidance on remote hands support, and continually optimizing the Network Operations Center. Contributed as an integral member of a 24x7x365 staff. Responsible for access security, shipping and receiving, remote hands support, server builds, circuit troubleshooting, infrastructure monitoring, and escalation of any critical issues.

  • Network Operations Center Manager

    Oct 2014 - Feb 2015

  • Network Operations Center Technician

    Jul 2013 - Oct 2014
• 

  Zayo Group

  Feb 2015 - Aug 2015

  Data Center Manager

  Responsible for managing 150,000 square feet of Tier III data center space and directly managing on-site day-to-day operations. Responsibilities include provisioning, vendor relationships, access security, customer service, change control management, reporting key metrics and infrastructure monitoring.

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  Zayo Group

  Mar 2016 - now

  Technical Support Administrator

  - Assists in managing, administrating and troubleshooting 1000+ managed network solutions for an international service provider utilizing hardware technologies including, but not limited to, Cisco, Juniper, F5 and Palo Alto.- Responsible for the deployment and maintainance of over 10,000 daily client-level and image-based backups utilizing EMC Avamar technology.- Provisions and administrates Storage Area Network (SAN) volumes for 300+ unique managed hosting customers using the HP 3PAR platform.- Performs OS and Hypervisor administration which includes all versions of Windows Server, Red Hat/CentOS, Hyper-V and VMWare. Show less