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Cassandra C

Cassandra C

Assistant Manager

Followers of Cassandra C453 followers
location of Cassandra CSeguin, Texas, United States

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  • Timeline

  • About me

    Retention Specialist @ Stitch Fix | Data Analytics

  • Education

    • Emporia High School

      2007 - 2011
      High school diploma General

      Activities and Societies: Cheer Squad, Talent Search Program

    • Coursera

      2023 - 2024
      Certificate Google Data Analytics

    • Allen County Community College

      2011 - 2014
      Associate of Arts (A.A.) Business Administration and Management, General

      Activities and Societies: Sigma Alpha Lambda

    • Emporia State University

      2014 - 2016
      Bachelor's degree Sociology

      Activities and Societies: Alpha Kappa Delta, Sigma Alpha Lambda Secretary of AKD a Nationally recognized honors society.

  • Experience

    • Spangles

      Jan 2012 - Nov 2013
      Assistant Manager

      - Managed and trained crew members.- Deposited store monies and managed inventory.- Handled customer complaints.- Provided quick problem-solving skills to customers and employees.- Created weekly schedule

    • Braums

      Jan 2014 - May 2014
      Shift Manager

      - Provide excellent customer service- Work in a fast and friendly atmosphere- Complete tasks on time- Manage crew members.

    • Bobby ds

      Sept 2014 - Sept 2016
      Food Server

      - Customer service- Cash handling- Multi-tasking- Knowledge of products

    • LJC Business Partners, Inc

      Oct 2016 - Mar 2017
      Account Manager

      - Business to Business sales- Help customers place orders and maintain relationships for retention- Coaching new employees- Conducting interviews for new hires- Run morning meetings for the sales team- Data entry - Analyze team numbers to meet current sales goals

    • Cerner Corporation

      May 2017 - May 2018
      Technical Support Analyst

      - Customer service- Problem-solving - Data reporting- Entering data online- Work with various software programs- IT support

    • Fuji Xerox New Zealand

      May 2019 - Aug 2019
      Dealer Finance Representative

      - Process sales documents and invoices in the database to financially approve sales. - Ensure high attention to detail to create accurate invoices/ purchase orders. - Process vendor invoices and chargebacks. - Run daily reports for sales insights for reporting and data entry. - Collaborate with multiple teams daily for approvals. - Stay up to date on financial policies for proper reporting

    • Stitch Fix

      Sept 2019 - now
      Retention Specialist

      WFM CE- Analyze trends in queues to identify scheduling needs. -Accurately input data in Playvox and Workforce, ensuring accurate timekeeping. -Multi-tasking: This work involves many platforms and skills to complete role duties. CSL-Analyze incoming ticket volume and manage employees in live channels to ensure SLA goals are met. -Coach agents with client interactions, utilizing problem-solving skills in gray-area situations-Collaborate with other CSLs to gather data to improve the agent and client experience. CS Agent- Review client accounts to ensure accurate billing discrepancies. - Identify opportunities to improve client experience with the website and quality. - Build client relationships to improve retention.- Autonomously exceed all current KPI goals. - Assist in building our new hire onboarding documentation. - Provide shadow and training sessions to new employees to set expectations and introduce workflow improvements Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Cassandra C
      Honors Society Sigma Alpha Lambda Sep 2014 Sigma Alpha Lambda is an honors society I was asked to join through Emporia State University.
    • Awarded to Cassandra C
      Alpha Kappa Delta Alpha Kappa Delta August 1, 2014 I was secretary of an honors society during my last year at university. This was a great opportunity because I was able to travel and present in Chicago. I was also able to set up different fundraisers around the university and in town.

  • Volunteer Experience

    • Big Sister

      Issued by Big Brothers Big Sisters of America on Aug 2014
      Big Brothers Big Sisters of AmericaAssociated with Cassandra C

    • Intern

      Issued by Mental Health Center of East Central Kansas on May 2015
      Mental Health Center of East Central KansasAssociated with Cassandra C

    • Disaster Team Intern

      Issued by American Red Cross Kansas/Nebraska/SW Iowa Region on Dec 2015
      American Red Cross Kansas/Nebraska/SW Iowa RegionAssociated with Cassandra C