Amber Maraccini

Experience

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  Central California Autism Center

  Feb 2011 - May 2011

  Behavioral Therapist

  Supervisor: Amanda Adams, Ph.D.

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  University of Nevada, Reno

  Aug 2011 - Aug 2016

  Served as course instructor within the department of psychology for the Industrial/Organizational Psychology (PSY 450) undergraduate course. Worked as the primary advisor for the department of psychology. This position involved serving over 800 psychology major undergraduate students with academic advisement questions and issues ranging from course enrollment to academic probation. Supervisor: Victoria Follette, Ph.D.; Kristin Van Gorder, M.A. Responsible for involvement in and the coordination of the UNR Behavior Analysis program's annual interview weekend. Supervisor: Ramona Houmanfar, Ph.D. I was one of 5 lead instructors for a self-paced Psychology 101 program under the direction of Dr. Ramona Houmanfar. While in this position, I was also responsible for coordinating the work schedules of 20-25 undergraduate proctors as the Learning Lab Coordinator.Supervisor: Ramona Houmanfar, Ph.D.

  • University Instructor

    Jan 2011 - Aug 2016

  • Academic Advisor

    Aug 2013 - Jul 2014

  • Student Admissions Representative

    Nov 2012 - Feb 2014

  • Teaching Assistant

    Aug 2011 - Jul 2013
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  Nursing Education Department, Renown Health

  Jan 2012 - May 2012

  Performance Systems Consultant

  Completed an assessment and evaluation of the New and Transfer Employee Nursing Orientation Program coordinated by the Renown Health Nursing Education and Research department. During this process, both myself and a college developed a customized assessment and feedback process for the orientation consumers (the new and transfer nurses). All data collected was then presented to the director of the Nursing Education and Research department. Supervisor: Jen Richards, MSN, RN,

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  Microsoft

  Apr 2012 - Apr 2012

  Assistant Seminar Coordinator

  Aided with content development and compilation for a day long seminar training on Positive Leadership practices within the workplace. This seminar was presented by Dr. Ramona Houmanfar to the leadership team at the local branch of Microsoft.Supervisor: Ramona Houmanfar, Ph.D.

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  Office of Medical Education

  Oct 2012 - Aug 2016

  Worked closely with UNSOM leadership and administrative faculty on multiple projects including the: 1) development of a leadership assessment and evaluation tool, 2) measurement of implicit biases amongst medical students, 3) design and implementation of an interprofessional communication and coordination curriculum, 4) completion of an organizational self-study, and 5) generation of organizational process maps. Supervisor: Melissa Piasecki, M.D., Timothy Baker, M.D., Gwen Shonkwiler, Ph.D. Show less

  • Performance Systems Consultant

    Jul 2014 - Aug 2016

  • Assistant Assessment Coordinator, NIH COBRE Grant

    Oct 2012 - Aug 2015
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  Organizational Development Department, Renown Health

  Jan 2014 - Apr 2014

  Performance Systems Consultant

  Worked directly with the Organizational Development department to outline and generate a process map for the New Leader Onboarding training process. Supervisor: Callie Caddell (Organizational Development Specialist)

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  Renown Health

  Sept 2016 - Oct 2021

  Launched a system-wide service training program, entitled We C.A.R.E., which was developed by 14 employee and community-led focus groups; taught by 64 managers, directors, and Vice Presidents who served as Master Trainers; and completed by 6,500 employees in a 6-month time period. Introduced an iPad-based rounding program to assist with nurse and leader rounding for both patient and staff rounds. Initiated a partnership with a physician communication training program to support the development of relationship-centered communication with employed providers. Show less

  • Director of Patient Financial Services

    Jun 2020 - Oct 2021

  • Director Service Excellence

    Apr 2018 - Jun 2020

  • Interim Director of Service Excellence

    Sept 2017 - Apr 2018

  • Director of Strategic Programs

    Sept 2016 - Apr 2018
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  University of Nevada, Reno School of Medicine

  Dec 2016 - Dec 2021

  Clinical Assistant Professor

  Served as a community liaison/advisor for research, student training, and faculty development focused on interprofessional education. Topics include: TeamSTEPPS, I-PASS, interprofessional communication, and interprofessional simulation research.

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  American Association for Physician Leadership®

  Jan 2017 - Mar 2018

  Associate Editor

  Worked with the Editor and the inaugural editorial board to develop and implement a peer-driven article submission, assignment, and review process. Facilitated ongoing management of each PLJ article submission and review, which involved ongoing interaction with all authors and editorial board members.

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  Medallia

  Oct 2021 - now

  I work closely with healthcare organizations to enhance healthcare experiences through Medallia's cutting-edge experience management platform. In this role, I provide strategic guidance to C-suite executives, helping them navigate industry trends, implement best practices, and drive innovation. My focus is on developing and executing go-to-market strategies, fostering key partnerships, and ensuring our clients achieve measurable outcomes. I’m passionate about advancing healthcare experience management and contributing to thought leadership in the industry. Show less

  • VP, Industry Executive Advisor for Healthcare

    Aug 2024 - now

  • Principal, Healthcare Advisor

    Oct 2021 - Aug 2024