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Tim Hanson

Tim Hanson

Help Desk - Technical Support

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  • Timeline

  • About me

    Solutions Architect | Delivery Lead | AI Strategy | Scrum Master | Driving Innovative AI and Data Solutions & Agile Implementations

  • Education

    • Community College of Allegheny County

      2002 - 2004
      A.S. Degree Computer and Information Technolgy - Network Administration

      Graduated with honors, 3.52 QPA

    • St.Edward's University

      2007 - 2009
      Bachelors of Business Administration Digital Media Management

      Activities and Societies: Professional Business Fraternity Delta Sigma Pi, Digital Media Consortium Graduated Magna Cum Laude, 3.8 GPA

  • Experience

    • DiamondStar Software

      Jan 2004 - Jan 2007
      Help Desk - Technical Support

      Answered questions, solved problems & networking for users of salon management software package; trade show representative. Position also entailed inbound as well as outbound customer service responsibilities.

    • St.Edward's University

      Jan 2007 - Jan 2010
      Computer Help Desk - Technical Support & IT Intern

      Answer questions & solving problems for faculty, staff, and student computer users at St. Edwards University as a level 3 student worker; HR awarded distinctive “rave” acknowledgment (recognizing all valuable employees) Summer Internship – worked on website redesign. Portfolio: http://sites.google.com/site/thanson2busi338502/

    • Time Warner Cable

      May 2008 - Aug 2008
      Intern

      Well structured internship program provided Friday roundtable discussions with department VPs to present and discuss professional development. Internship involved travel to several locations where I assisted the IT dept. in summer projects.

    • EMDs

      May 2010 - Mar 2019

      Medical software industry QA with a specialty in clinical workflows and back end data verification. I have worked extensively in electronic prescribing (eRx, Surescripts), and controlled substance prescribing (EPCS). I have extensive experience in back end verification using Microsoft SQL Server in addition to front end UI testing. Troubleshooting and administrative responsibility on the e-Prescribing & VPN services team; a primary e-Portal team contact for cross-functional undertakings. System troubleshooter in a HIPAA environment with access to production systems for e-prescribing module / additional VPN services such as clinic-patient web portal, iPhone access for electronic medical records software.

      • Quality Assurance Team Lead

        Jun 2018 - Mar 2019

      • QA Analyst II

        Dec 2014 - Jun 2018

      • Web Services Specialist II

        May 2010 - Dec 2014

    • Centene Corporation

      Mar 2019 - Nov 2021
      Scrum Master

      Enterprise data warehouse scrum master for 2-4 agile development teams utilizing Jira, Confluence, Zoom, Service Now. Servant-leadership for high performing agile scrum teams, hosting agile meetings and setting team agendas. Work closely with product owners to ensure teams are performing highest priorities without impediments. Have also been assigned department PM delegation on multi-team new implementation projects.

    • Perficient

      Nov 2021 - Jan 2023
      Lead Business Consultant

  • Licenses & Certifications