Alan Cooper

Experience

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  Standard Bank

  Nov 1990 - Aug 1997

  Assistant Project Manager

  When Standard Bank decided to re-structure their credit policy, I was offered the opportunity and transferred to Credit Division Head Office. I was successful with overseeing the pilot and then went onto assisting with the implementation of the new procedure in all branches through out South Africa

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  Aktiv Kapital

  Nov 1999 - Apr 2007

  Senior Collections Manager

  - Contributing to the development of sound business strategies that create value to collections - Identifying advantages and risks when assessing targets on a regular basis- Control of setting challenging targets and expectations for Collections, with the aim of achieving the Company goal- Ensuring that the objectives(Key Performance Indicators) and targets are aligned and reviewed regularly- Ensuring Team Managers and Leaders have sufficient info and guidance to make effective decisions- Using innovation to maintain a competitive feel within the Collections Department- Setting/reviewing and implementing Collection/Company policies and procedures- Recruitment- Managing H.R. issues- Ongoing development of Team Managers and Team Leaders - Assessing the quality of Team Managers performance and skills- Co-ordinating and monitoring portfolios run on the dialler via the Dialler Manager in line with strategic policies in place- Analysising Company performance at the end of each month. Identifying both good and poor performance Show less

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  Portal Claims

  May 2010 - Apr 2011

  Collections Manager

  The collections policies were re-worked and correct staff placed in correct roles. The strategy and aim was determined. Implentation of structured KPI's through improved technology and design. This resulted in improved collections of revenue to 80% within 60 days of invoices and a long term projection of up to 90% in some cases. Further projections of forward flow income could be forecasted.

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  The Financial Clinic

  Mar 2011 - Oct 2013

  Director

  Cashflow is vitally important to business growth and continuity. The quicker the cash comes in the better the cashflow.Fullerton Financial Consultants offers consultancy/coaching services aimed at small business enterprises. We specialise in credit control and collection techniques across a range of business sectors.What makes us different from other management consultants is that we have specialised in one fundamental area of a business. Thus making us unique and well qualified to offer recommendations.Fullerton Financial offers standard non complex litigation administrative services at competitive prices, in some cases can save a business up to £100 per claim.The principle behind our thinking is to offer consultantcy business with high service levels to small (one man enterprises) to medium size (up to circa 100 employees) businesses at affordable rates which otherwise would be outside their reach.• A managed Credit Control Service provided in the name of the client with a dedicated phone line answered in client name• Query reporting to client either on spreadsheet or by online system• Managing an agreed escalation process with Reminder Letters, Final Demands and Letter Before Action• Weekly activity and debtors list reporting• Update the Client Sales Ledger with notes of all customer contacts made• Monthly performance reporting• Customer and client phone calls answered Monday to Friday 9 till 5• Take customer credit card details over the phone and communicate to theclient to process paymentImagine having a full size credit control department with added benefits at fraction of the cost. Additional Options (may not be available in all cases)• Debt Recovery Service• Issuing invoices using the Client Sales Ledger• Payment allocation• Credit checks on new and existing accounts• Manage credit account application process• Sending monthly Statements by post or email• Sending invoices by post or email• Implementation of Post Fulfilment Service Show less

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  Insights

  Dec 2013 - Sept 2019

  Global Credit Manager
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  Fullerton Cooper Legal

  Jan 2022 - now

  Director