Ruan Blaauw

Experience

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  W.C. Communications

  Jan 2008 - Jan 2014

  Sales Account Manager
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  Telkom Business

  Mar 2014 - May 2015

  Sales Executive
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  Custum Cut IT Solutions

  May 2015 - Sept 2016

  Sales and Marketing Consultant

  • Developed and expanded a client portfolio through effective networking and marketing initiatives. • Orchestrated the sales process from cold calling to successful close.• Fostered positive and long-term relationships with new and existing clients, expanding the business network and resulting in a higher client retention rate.• Successfully managed and prepared audits on the client’s office infrastructure and drafted tailored solutions based on the client’s requirements. • Provided critical input to management and directors regarding challenging installations.• Successful contract negotiations with key stakeholders.• Compiled detailed weekly and monthly sales reports, which provided insights into sales trends and informed future sales tactics. Show less

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  WC Communications

  Sept 2016 - Sept 2017

  Solutions Specialist

  • Analyzed, developed and implemented end-to-end solutions across Communications Infrastructures.• Facilitated the cost and effort estimation process for new features and applications for delivering customer solutions.• Developed tailored solutions based on client analysis.• Introduce and Up-sell new solutions to existing client base.• Successfully increased client retention rate to 90%• Maintained LCR and VoIP databases.• Managed the renewal of all customer contracts. • Assisted with all sales-related queries and provided technical support as required. Show less

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  FIXBOT IT

  Sept 2017 - Jul 2018

  General Manager

  • Process improvement and implement strategies to enhance productivity and efficiency.• Lead, motivate and support team including problem resolution.• Performance monitoring.• Sales and Account Management - customized client solutions and assisted in securing general sales valued at ± $ 1500 - $ 10000 aligned with client requirements.• Secured an average of 50 high-quality leads monthly.• Managed and resolved general client queries, improving client satisfaction by up to 95%.• Compiled viable and cost-effective contract options on various solutions, i.e. copiers, PABX and voice systems.• Compiled contract options for various solutions for Copier, PABX, and voice systems.• Ensured that contractual agreements were honored in accordance with standard operating procedures (SOPs).• Successfully secured late payments and ensured clients paid within agreed terms Show less

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  Film Industry

  Aug 2018 - Jan 2020

  Extra / Action Extra / Stand In

  • Performed specific roles individually or alongside the main cast in various productions for film production companies or international clients.

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  Skynamo

  Jan 2020 - Apr 2024

  International Solution Consultant ◦ Project Manager

  • Successfully end to end project completion, managing up to 4 – 15 projects concurrently, and contributed in securing High annual recurring revenue for my company.• Enhanced stakeholder relationships by introducing and implementing additional product features and workarounds, leading to increased product value.• Stakeholder (on all levels) collaboration to design and implement tailored solutions specific to business and use-case requirements.• Mindful customer guidance in provisioning Databases / Datasets necessary for ad hoc implementations to manually set up non-integrated customer instances through data manipulation and manual imports.• Applied successful implementation methodologies to deliver a high-quality onboarding experience for clients within established timelines.• Led customer interactions through regular check-ins, effectively communicating design decisions and implementation risks, while mitigating scope creep and maintaining transparency on project progress.• Successfully led and coordinated activities across various departments to achieve project objectives and deliverables.• Managed regular check-ins with internal departments to ensure responsibilities were executed within project timelines.• Steered new customer instance deployment, checks and testing.• Provided continuous support to customers throughout the adoption period (Go-live Support).• Managed major ad hoc change / overhaul projects for existing customers.• Vitaly contributed to moving the customer base from an Newly Acquired SaaS platform onto companies own platform. Show less