Dave Paeske

Experience

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  Tom James Company

  Jan 1995 - Jan 1998

  Professional Clothier

  Sold custom and ready-made clothing to executives and attorneys in the comfort of their offices. Built clientele through professionalism and quality service.

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  Ameritech

  Jan 1998 - Sept 2000

  Universal Account Executive

  Sold voice and data products to mid-market customers through cold calling, networking and relationship building.

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  Ameritech / SBC

  Jan 2000 - Jan 2002

  Distributor Manager

  Led authorized distributor owners and account managers to exceed monthly objectives in sales of voice and data products. Trained and motivated authorized distributor sales teams through classroom training, one on one sessions and joint sales calls. Training included sales presentation, closing skills, product knowledge and process/installation flow.

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  SBC

  Jan 2002 - Jan 2004

  Service Manager

  Escalated and resolved service outages for large healthcare customers.

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  AT&T

  Jan 2004 - Jan 2017

  Leadership of customer service call center with 6 managers, 85 agents and trainer handling in/outbound calls serving commercial clients in education, medical and government. Initiated programs focused on giving back, training and influencing team members through mentorship. Resolved elevated service issues.- Sustained 105%+ efficiency throughout 2016 by sustaining output with 10 less service reps after reduction in force. Analyzed, reviewed and coached to improve service metrics- Increased satisfaction ratings 14 points and boosted net promoter score 21 points for 2016 after discovering and resolving discrepancies in ordering process. - Streamlined workflow for senior service leads, leveraging technology to provide support to colleagues through challenging situations. - Started and co-led organizational mentoring program since 2012; grew program from 19 pairings to more than 80. - Led United Way/Employee Giving for VP organization of over 4,200 people from 2014 - 2016. Maintained 55+% participation each year and grew per person giving 12.4% Show less

  • Area Manager - Call Center

    Jan 2015 - Jan 2017

  • Area Manager - Sales Support - Global Customer Service

    Jan 2007 - Jan 2015

  • Sr. Sales Support Manager

    Jan 2004 - Jan 2007
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  Floor Coverings International

  May 2017 - now

  Owner | Designer

  When you call I answer the phone and we bring our Mobile Showroom to you with a wonderful selection of flooring from top providers including Shaw, Armstrong and COREtec. See our website for a complete list of our offerings.