Haley Cover

Experience

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  Best Buy

  Apr 2010 - Jul 2011

  Computer Sales Associate

  • Analyzed individual customer needs and concerns in order to create tailored technology solutions for diverse technology problems• Maintained in-depth product knowledge and understanding of current technology functionality

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  HuskyTech Student IT Help Center

  Jan 2011 - May 2011

  Entry Level Technician

  • Diagnosed and repaired computer issues including viruses, malware, & corrupt software• Assisted clients in quick supports for connectivity, registration, and software installation problems• Participated in weekly trainings overviewing the basics of computer systems, networking and troubleshooting

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  Epitech

  Oct 2011 - Mar 2012

  English Student Teacher

  • Designed cultural English conversation classes geared towards young French IT students• Organized and led weekly classes to improve students’ English speaking skills

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  HuskyTech Student IT Help Center

  Aug 2012 - May 2014

  • Diagnosed and repaired advanced computer software and hardware problems for students, such as problems with viruses, malware, operating systems, registry items, boot options, system files, drivers • Provided students and faculty with advanced troubleshooting over the phone for computer, Internet & personal account issues• Strengthened clear effective communication and soft skills, as well as technical knowledge• Maintained client records and clear documentation of services using Request Tracker ticketing system

  • Advanced Level Technician

    Jan 2013 - May 2014

  • Call Center Technician

    Aug 2012 - Dec 2012
• 

  Cigna

  May 2013 - May 2014

  TECDP Systems Analyst Intern

  • Performed in depth research, interviews, and discussions about the Systems Analyst role • Held discussions sections and created standards for Systems Analysts on our team• Researched claims processing in Cigna West and presented an overview to clarify it's processes and present it to our team• Led a team of interns in creating a new SharePoint site to encourage employees to participate in healthy activities• Led a team of interns in designing, creating, and presenting an innovative new app to better Cigna's businessExtended Internship• Managed international firm-wide rollout of social listening tools and the internal services to support the tool• Designed internal SharePoint to support the Social Listening team Show less

• 

  PwC

  Aug 2014 - Sept 2015

  Data Assurance Associate

  • Utilize computer assisted audit techniques (CAAT) to test and analyze client data (ie ACL, SQL, Monarch)• Support Audit & Advisory functions with data analytics & visualization.• Rotation in Process Assurance gathering and testing evidence of IT controls for audit engagements

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  Deloitte

  Sept 2015 - now

  Consulting for IT forensics investigation, eDiscovery and data analytics, and data agent services, with a primary focus on EU financial institutions. IT forensics investigations, eDiscovery and data analytics, IT audit, and IT regulatory consulting, with a primary focus on EU financial institutions. Consulting for IT requirements gathering for tender writing. Forensic investigation and data analytics primarily for EU financial institutions. Data visualization and analysis of financial transaction and communications data, using tools such as SQL, Python, and Microsoft Excel.

  • Senior Manager - Cyber Defense & Resilience - Deloitte Luxembourg

    Sept 2023 - now

  • Manager - Information & Technology Risk

    Oct 2020 - Sept 2023

  • Senior Consultant - Information & Technology Risk

    Sept 2018 - Oct 2020

  • Consultant - Information & Technology Risk

    Sept 2016 - Sept 2018

  • Analyst - Information & Technology Risk

    Sept 2015 - Sept 2016