Lev Rahman

Experience

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  Hyatt Regency

  May 2008 - Sept 2012

  Valet Services Supervisor

  *• Promoted a teamwork philosophy through leading by example and highly effective communication skills• *Led my team to deliver higher levels of guest service• *Responsible for planning work schedules• *Handled escalated guest-related concerns• *Worked closely with Accounting department to ensure adequacy of controls for scheduling, overtime, tip reporting and timekeeping *Learned and trained employees on the Opera computer system

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  The Jewelry Exchange

  Sept 2012 - Mar 2015

  Sales Manager

  * Maximized company sales and profitability goals by developing and promoting a sales culture in the store, monitoring and driving all sales-related goals *Acted as a role model and held employees accountable for meeting company customer service standards * Gained membership in Million-Dollar Club by producing more than $1 million in sales (2015) *Ranked as #2 in sales revenue in 2015 *Developed successful communications system between production/pre-production/internet/ and sales floor departments *Learned and trained employees on the Ruby computer system Show less

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  Massage Envy Spa

  Mar 2015 - Sept 2015

  Store Manager

  *• Lowered the employee turnover rate by developing a new hire orientation and training program• *Increased customer satisfaction by implementing a contact management system that proactively identified current and potential customer expectations• *Increased revenue by implementing new processes that improved customer satisfaction and retention rates• *Developed structured accountability system that increased employee ownership of tasks and measured productivity by individual• *Improved efficiency of daily operations, resulting in a more responsive and productive organization *Learned and trained employees on the Millennium computer system Show less

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  Quality Specialty Pharmacy

  Sept 2015 - May 2016

  Assistant Operations Manager

  -Oversee daily operations including staffing, scheduling, and customer interactions-Provide administrative support to senior staff and executives-Monitor, evaluate, and report on budget, costs and income-Ensure employees adhere to all health and safety codes-Monitored ACHC and URAC accreditations to ensure compliance with regulations -Monitor Credit Card transactions/ A/R A/P through heartland info central-Use net-rx to reconcile checks from PBMs-Work on zip recruiter to pre-screen and hire pharmacy employees-Manage daily staff operations-Train new employees, schedule drug screening, and oversee new hire orientation -Monitor and consistently improve operations processes -Hold weekly staff meetings-Maintain company budget-Network to build up pharmacy clientele, as well as maintain relationships with current doctors and nurses-Keep up with URAC regulations, contracts, tax paperwork, and other needed pharmacy accreditation -Follow up with clients who had concerns about billing or operations Show less

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  Remote

  May 2016 - now

  Online Community Manager

  -Proven method of building online community reach and brand awareness -Build, engage, and manage a brand’s digital community and social operations-Responsible for advocating and marketing brands on social networks-Encourage personal connections between a company and its followers-Create a social persona to connect with potential customers and advocate accordingly-Strong networking and communication skills while keeping in line with the voice of a brand-Build visibility and credibility by engaging in different network chats such as FaceBook Groups-Conduct an in-depth search on a brand’s social positioning and suggest ways to improve-Participate in discussions, find new customers, and listen to current customers-Manage all content creation and respond to consumer comments and reviews-Manage social media accounts (Instagram, TikTok, FB, YouTube, LinkedIn, Quora) -Collaborate with other departments to ensure brand consistency -Communicate social media analytics on a monthly basis -Manage a travel Instagram blog of over 17,000 followers and a FaceBook group of over 7,000 followers using strong expertise in Instagram networking and niche-specific customer base-Manage Content Workflow-Analyze and generate social media performance reports-Provide a positive connection between content and a brand or company Show less

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  Pavilions

  Feb 2020 - now

  Fulfillment Operations Lead

  Micro Fulfillment Center LeadManage daily produce order fulfillment via accupick deviceManage daily produce inventory checksManage daily produce quality control checks via accupick robotics systemOrder produce as required for the fulfillment centerMake sure the produce team fulfills customer produce orders

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  Upland Metaverse

  Mar 2022 - now

  Online Community Manager

  Within the past 6 months, I have built, and continue to manage and monitor a virtual real estate city discord community with a team of investors in Upland, a metaverse. This cloud-based online community has grown to 300 members in that short time frame and continues to grow daily.-Planned, organized, delegated, and completed 20 projects to build up the community by collaborating with community members and projects leads. -Moderate group discussions, monitor performance, and manage community daily.-Strategically market the city to bring awareness of the newly built virtual community. Show less