Alberto Loya

Experience

• 

  Ford Motor Company

  Jan 1988 - now

  Managing the Parts Supply & Logistics Order to Cashing portfolio, including Claims & Returns since May 2020. Mostly legacy mainframe applications, but about to begin the migration to SAP S4/Hana Managed a variety of products that enabled the Subscription and Enrollment of vehicles into the various Products offered to Commercial, Government and Dealer customers, leveraging Telemetry to enable various use cases, such as Vehicle Health, Vehicle Location, Geofencing, Driver Behavior and Alerts, to name a few. Strategy manager for the portfolio of applications that contain information about our fleet customers, supporting marketing, sales and service goals including Global IT strategy. Strategy manager for the portfolio of applications that contain information about our customers, retail and wholesale, supporting Marketing goals including CRM, Customer Experience and Voice of Customer Analytics. In process of expanding the database to include Social Media and Connected Vehicle data, and building Big Data and advanced analytics capabilities (i.e. Natural Language Processing / Text Analytics).

  • Senior Product Manager

    May 2019 - now

  • Senior Product Manager

    Aug 2017 - Apr 2019

  • Fleet Portfolio IT Strategy Manager

    Oct 2014 - Jul 2017

  • Customer Portfolio IT Strategy Manager

    Nov 2012 - Oct 2014

  • Canada, Mexico & South America Strategic Portfolio Manager

    May 2005 - Oct 2012

  • Powertrain IT New Programs Manager

    Jan 2000 - Apr 2005

  • Valencia Engine Plant IT Manager

    Jun 1997 - Dec 1999

  • Telecommunications Specialist

    Jan 1995 - May 1997

  • Manufacturing System Analyst

    Jan 1988 - Dec 1994