Willow Dickerson

Experience

• 

  Atlanta Healing Center

  Apr 2014 - Jan 2018

  Neurofeedback Clinician

  • Reengineered the AHC neurofeedback program including new policies, practices and protocol creation• Maintained two age-normed databases for client data comparison and analysis resulting in the establishment of individualized treatment programs while HIPPA Compliance • Established a standardization of care for future Atlanta Healing Center clinicians compliant with current legislation

• 

  Acuity Brands

  Jan 2017 - Dec 2018

  Human Resources Specialist

  • Respond to customer service problems, recommend solutions, and manage large amounts of calls and requests from over 4,000 associates across the United States• Create and manage KPIs while leveraging data to identify trends, work with end customers for root cause and subsequently create and delivery training and best practices in areas of need • Facilitate employee transactions while building effective relationships with team of Human Resource Business Partners supporting all areas of the enterprise• Managed the enterprise FY17 and FY18 Performance Management and Compensation processes • Created and managed against series of 90-day plans, addressing system and data conversions from ADP to SAP iteratively through process while developing and delivering training both virtually and on-site• Developed a business case to implement a request management tool for all HR associate requests across the organization• Served as the implementation project lead to identify business requirements, partner with technology, create and deliver training and serve as the Subject Matter Expert (SME) for all of HR and Shared Services • This resulted in a consistent method to submit, track and fulfill HR requests while improving Sox Compliance and management of Key Performance Indicators (KPIs) • Identify ways to improve processes through multiple Kaizen events as a Human Resource SME in the areas of Payroll, I-9 Compliance, Time and Attendance, Hourly Onboarding and Core HR • Identified as a workstream participant, owner, or cross functional partner for an SAP implementation in the areas of Benefits, Employee Central, Performance Management and Compensation• Involved hosting and participating in weekly calls with various stakeholders to ensure accountability to project plan Show less

• 

  GovStrive

  Feb 2019 - Dec 2021

  • Guide teams of technical SMEs and junior resources to deliver project management, communications, analytics, process mapping, process reengineering, and technical requirements support, training development and delivery• Recognize efficiencies by driving accomplishment of project goals while managing time investment and project costs• Proactively identify, assess, and implement mitigation strategies for project risks and bottlenecks • Develop project plans and charters, manage, and integrate key milestones/timelines, facilitate client meetings, capture meeting minutes, liaise with key stakeholders, and track action items, risks, issues, and areas of opportunity• Create deliverables, including proposals, communications, executive briefings, and technical scoping documents

  • Senior Consultant

    Jan 2021 - Dec 2021

  • Consultant

    Feb 2019 - Jan 2021
• 

  Delta Air Lines

  Jan 2022 - now

  • Manage customer expectations for project deliverables, produce key stakeholder communications, and follow the defined system of project governance. • Works directly with product owners for clear requirement definition, scope and schedule. • Manage risks, issues and develop remediation plans. • Managing team delivery commitments and helping to remove enterprise and escalated impediments. • Manage several concurrent projects of varying priority and complexity, across multiple teams and, potentially, multiple business divisions. • Works across stakeholders and teams to continuously improve. Drive delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity.• Maintain an exceptional level of customer focus centered on integrity and transparency.• Foster close cooperation across all team members; encourage cross-training and team support. Show less

  • Senior Program Manager, Talent Acquisition Projects

    Nov 2024 - now

  • Program Manager - HR Project and Process Quality

    Jan 2022 - Nov 2024