Srikanth H

Experience

• 

  Tata Consultancy Services

  Jul 2014 - Oct 2018

  Worked as a system engineer , Taken care of Client SLA and customer SLA which supports applications, server maintenance, Change Request fir the business needs. Worked as a system engineer , Taken care of Client SLA and customer SLA which supports applications, server maintenance, Change Request fir the business needs.

  • System Engineer

    Jul 2014 - Oct 2018

  • System Engineer

    Jul 2014 - Oct 2018
• 

  EXLService.com (India) Private Limited

  Dec 2018 - Feb 2021

  Assistant Manager

  worked as Asst. Manager with 12 engineers reporting under me, I was the single point of contact for the client Infrastructure Structure services, Had a keen role in customer satisfaction and SLA target, Maintained all Change request on time before miss, attend cab meetings and ensure all the request are in place and no delays in any request. Attending client meetings and stakeholders for any changes required for process improvement and also by providing solution for the process. Played major role during Covid situation by handing over 2000 plus system for work from home users with 100% security complaince. Show less

• 

  EXL

  Dec 2018 - Feb 2021

  Worked as Asst. Manager with 12 engineers reporting under me, I was the single point of contact for the client Infrastructure Structure services, Had a keen role in customer satisfaction and SLA target, Maintained all Change request on time before miss, attend cab meetings and ensure all the request are in place and no delays in any request. Attending client meetings and stakeholders for any changes required for process improvement and also by providing solution for the process. Played major role during Covid situation by handing over 2000 plus system for work from home users with 100% security complaince. Show less worked as Asst. Manager with 12 engineers reporting under me, I was the single point of contact for the client Infrastructure Structure services, Had a keen role in customer satisfaction and SLA target, Maintained all Change request on time before miss, attend cab meetings and ensure all the request are in place and no delays in any request. Attending client meetings and stakeholders for any changes required for process improvement and also by providing solution for the process. Played major role during Covid situation by handing over 2000 plus system for work from home users with 100% security complaince. Show less

  • Assistant Manager

    Dec 2018 - Feb 2021

  • Information Technology Support Manager

    Dec 2018 - Feb 2021
• 

  XPO Logistics, Inc.

  Oct 2021 - now

  Warehouse Operative