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Mulubwa Kasongo

Mulubwa Kasongo

System Administrator and attending to customers

Followers of Mulubwa Kasongo874 followers
location of Mulubwa KasongoLusaka Province, Zambia

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  • Timeline

  • About me

    Entrepreneur | Business Development Associate | Sales/Marketing Specialist | Telesales Agent | Call center agent | Customer service Representative | Account Manager |

  • Education

    • National Institute of Public Administration

      2011 - 2013
      Computer and Information Sciences and Support Services

  • Experience

    • Dilog internet cafe

      Feb 2012 - Dec 2014
      System Administrator and attending to customers

    • ISON BPO - Leading BPO Service Provider in Africa

      Aug 2015 - Mar 2021
      Call Center Representative

      Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Show less

    • AYo

      Jan 2020 - Jan 2021
      Telesales Executive

      Telephone sales, making sales through phone calls...Assisting in resolving customer complaints/disputes.Providing information to customers.Monitoring sales performance.Closing sales deals.Keeping a record of calls and relevant details.Updating customer details.

    • New Kaso

      Jan 2021 - now
      Business Owner

    • Namo Computers

      Apr 2021 - Mar 2022
      Sales And Marketing Specialist

    • Entrepreneurs Financial Centre (EFC)

      Apr 2022 - Aug 2022
      Direct Sales Agent

  • Licenses & Certifications

    • Information system and programming

      Jan 2010