Edwin Flores

Experience

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  T-Mobile, Cellphone-outlet

  Mar 2010 - Jun 2016

  Store Manager

  • Troubleshooting cellphones and repairing electrical components while demonstrating responsibility and teamwork with colleagues to meet our daily sales goals.• Providing respectful customer service and meeting our customers' expectations.• Ability to multitask and perform well under stress, while keeping everything organized and providing guidance to our employees.• Highly proficient in Microsoft Office and Excel to keep records of our weekly sales and closing payrolls

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  Visium Resources, Inc.

  Jul 2014 - Jun 2017

  Avionics Technician

  • FCC certified (Element 1, 3, 8). Knowledgeable with Part 145 Repair Station procedures. • Ability to troubleshoot embedded components and repair according to the Article CMM. • Efficient in reading components manual and illustrated parts in order to repair following written procedures and instructions.• Able to perform modification on equipment in according to its manufactures documentation.• Trained/specialized in multiple test instruments and able to perform troubleshooting down to component level.• Able to follow schematic diagrams to properly conduct troubleshooting and identify the problem.• Excellent soldering skills and able to pass multiple inspections.• Able to follow oral instructions to complete multiple assignments. • Team oriented while showing/giving respectful ideas.• Strong work ethics.• Highly motivated and always looking to learn different test equipment’s and components. Show less

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  Thales

  Jun 2017 - Jul 2023

  • Windows Server Monitoring, Maintenance, and Support (VMware)• Web-based Application Monitoring, Maintenance, and Support.• Identifying, documenting, and troubleshooting network systems, applications, and cloud issues to resolution• Creation and improvement of technical documentation which supports the development and/or improvement of Operational and Monitoring procedures and platform application/system testing.• Performing daily system monitoring, verifying the integrity and availability of all hardware, networking equipment, server resources, systems, and key processes, reviewing system, error, and application logs, and verifying completion of scheduled jobs and tasks.• Production and Test environments platform monitoring for alarms and performance issues on systems, applications, databases, and network connectivity.• Troubleshooting system(s) utilizing Bash, CMD, and PowerShell.• Application development for automation (C++, C, Python, and SQL).• Operating system provisioning and Aircraft SATCOM support.• Resolves application, database, and operating system-related monitoring events• Follows prescribed processes for Incident, Change, and Problem management (Jira/Confluence) Show less • Windows Server Monitoring, Maintenance and Support, Web-based Application Monitoring, Maintenance and Support• Identifying, documenting and troubleshooting network, systems, applications and cloud issues to resolution• Generating and maintaining technical documentation to support the development and/or improvement of Operational and Monitoring procedures and platform application/system testing.• Performing daily system monitoring, verifying the integrity and availability of all hardware, networking equipment, server resources, systems and key processes, reviewing system, error and application logs, and verifying completion of scheduled jobs and tasks.• Production and Test environments platform monitoring for alarms and performance issues on systems, applications, database and network connectivity.• Operating system provisioning and maintenance, Application and operating system service restarts• Work effectively with internal/external technical resources and customer-facing organizations to resolve incidents quickly and efficiently Show less • FCC certified (Element 1, 3, 8).• Knowledgeable in Part 145 Repair Station procedures.• Ability to troubleshoot embedded components and repair them according to the Article CMM.• Proficient in reading component manuals and illustrated parts to repair equipment following written procedures and instructions.• Capable of performing equipment modifications in accordance with manufacturer documentation.• Trained and specialized in multiple test instruments, able to perform troubleshooting down to the component level.• Can follow schematic diagrams to properly conduct troubleshooting and identify problems.• Possesses excellent soldering skills and capable of passing multiple inspections.• Able to follow oral instructions to complete multiple assignments.• Team-oriented and respectful when presenting ideas.• Demonstrates strong work ethics.• Highly motivated and always eager to learn about different test equipment and components. Show less

  • Technical Operations Engineer 4

    Jun 2022 - Jul 2023

  • Network Operations Engineer

    Mar 2019 - Dec 2022

  • Avionics Technician

    Jun 2017 - Apr 2019
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  Pure Storage

  Aug 2023 - Aug 2024

  Technical Support Engineer 3 - FlashArray

  • Provide technical engineering support for company product(s)• Work on problems of diverse scope including hardware, software, and environmental factors within the company's Flash Array product• Monitor computer systems, detect software issues, and take appropriate actions• Analyzing user requirements, procedures, and problems to automate or improve existing systems• Review computer system capabilities, workflow, and scheduling limitations• Assist with large multi-participant customer calls, including hot escalations• Proactively seek to understand customer expectations• Troubleshoot, research, and resolve issues, using internal tools, and knowledge base, peer to peer collaboration and other tools.• Manage multiple projects/support cases simultaneously. Show less

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  Lockheed Martin

  Sept 2024 - now

  System Engineer - F-35 Lightning II (PTD)

  • Managing system integrity, availability, and cyber compliance of networked systems.• Involved in development solutions across components of systems through design, integration, implementation, and support.• Performing guidance and management for hardware, including diagnostics, troubleshooting, and maintenance on multiple architectures.• Developing, evaluating, and testing system requirements.• Developing and integrating changes to operational baseline(s) such as operating system and third-party software updates, switch configuration updates, hardware compatibility, virtualization and containerization.• Installing, configuring, and troubleshooting new systems at customer sites.• Creating and maintaining system design and process documentation.• Collaborating with other program personnel, participating in cross functional Agile teams.• Responsible for the infrastructure, third party software, and security policies across all of our PTD products. Show less