Matthew Theiss

Experience

• 

  First Data Corporation

  Jan 1997 - Jan 2011

  Directed development and business continuity for Partner Payment processes responsible for $1B in annual revenue. Designed monthly invoice, control and reporting processes. Subject matter expert in billing, audit, information systems, data mining, process mapping and system integration. Directed development and business continuity for the MAPS system, an Oracle billing system used to invoice over 750 million dollars to strategic bank alliances. Managed monthly invoice, control and reporting processes for these systems. Utilized Six Sigma methodologies to sunset Paypoint front and back end systems to First Data platforms. Processed mapped the boarding and billing systems for Concord Merchant Services. Generated over $20 million of bottom line benefit through audit and reconciliation of Third Party invoices. Closed over 7.000 third party profiles that were open for cancelled and non-processing merchants. Directed 5 programmers and 2 project managers responsible and development and maintenance of MAPS, an Oracle Billing system and On-Line Profitability (OLP) a web-based merchant profitability and portfolio management product. Implemented Capability, Maturity Model and Waterfall system development methodologies. Managed a yearly budget of $2 million dollars. Managed the audit and control of the MAPS system. Performed IT and Internal audit of the system identifying significant gaps. Many interface files were neither accurate or complete. Records were dropped during processing. There were no file tracking processes causing missed billing. Contractual rates did not reconcile to contracts. There were no controls around rate changes, monthly processing and invoice review. Wrote requirements and managed changes necessary for Y2K.

  • Vice President Client Billing

    Jan 2009 - Jan 2011

  • Director of Finance, Wholesale Billing, Financial Audit, Control and Reporting

    Jan 2004 - Jan 2009

  • Director of Six Sigma

    Jan 2003 - Jan 2004

  • Director of IT Development

    Jan 2001 - Jan 2003

  • Manager of Finance

    Jan 1997 - Jan 2001
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  Vantiv

  Jan 2011 - Jan 2018

  Sr Principle Product Mgr, Network Fee Management, Pricing

  Responsible for $6 million dollars or Partner Payments across 40 partners. Managed the payment and recoup of over $600 million dollars of Card Brand Expenses. Managed the root cause analysis, resolution and recoup of aver $2 million dollars of Card Brand interchange reclasses. The revenue retention and conversion pricing for over 70,000 merchants representing over $750 million of gross revenue.Generated over $80 million incremental revenue as a key contributor on multiple strategic pricing and marketing initiatives.Created industry leading interchange management and card brand reconciliation processes resulting in the recoup of over $10 million dollars of interchange expense. Reduced the number of interchange reclasses by over 60%. Show less

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  Synovus

  Sept 2018 - Dec 2021

  Create and maintain the Commercial Card data warehouse, architecting Synovus and Third-Party Vendor revenue, expense, and production metrics. Stratify and dimension and Commercial Card portfolio. Produce and maintain Senior Management reporting packages and daily operational reporting. Analyze and reconcile third party expenses, internal financial reporting and general ledger detail ensuring accuracy, completeness, and drill down capability to identify key drivers of growth and profitability. Manage and drive key projects ensuring the Commercial Card product is both competitive and differentiable in the market. Design and maintain profitability modeling, rebate generation and key performance metric models. Partner with strategic finance on budgets, forecasts, and business cases. Show less

  • Commercial Card Data Analyst and Product Manager

    Jul 2020 - Dec 2021

  • Card Financial Manager – Commercial ISO Relationships

    Sept 2018 - Jul 2020
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  Citi

  Jan 2022 - Sept 2022

  Vice President Spring by Citi Core Project Lead

  Drive the commercialization in NAM and Latin America of Spring by Citi, Citi’s expansion of TTS into consumer-facing payment gateway and reconciliation tools enabling more efficient back-office cash management for B2B and B2C enabling payment acceptance for all major APMs and local payment methods. Create new capabilities and expanded existing capabilities by partnering with Product Managers, Product Development, Marketing, Sales, Implementations, Operations & Service, Technology, and Finance – to deliver client solutions that optimize the consumer experience, minimize risk, and drive revenue. Show less

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  JPMorgan Chase & Co.

  Oct 2022 - now

  Vice President - Modernization - US

  Define the vision and strategy for Orbital Gateway (OGW) payment acceptance globally. Manage the product lifecycle from concept to delivery to ensure that product priorities meet business profitability goals. Represent the OGW in meetings with prospective partners and provide consultation on digital payment’s capability and features. Train customer relationship management and integration services teams on standard operating procedures to ensure functional and operational effectiveness of payment acceptance across customer segments. Hire, train, and evaluate the performance of product managers on the team, building payment products that amplify growth for the payment business. Lead product brown bags at different company events to promote new and existing payment acceptance features. Work with cross-functional product and engineering teams in a Scrum Agile environment, and drive the product delivery across functional teams. Work with marketing teams to define the go-to market strategy for newly launched products. Review business and operational metrics with the payment acceptance team and provide management reporting to help project sales and profitability. Drive resolution to the voice of customer concerns regarding payment acceptance flows across multiple partners in various geographies. Show less