Elba Moreno

Elba Moreno

Customer Service & Support Coordinator

Followers of Elba Moreno783 followers
location of Elba MorenoGreater Barcelona Metropolitan Area

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  • Timeline

  • About me

    Digital Marketing | Innovation | FMCG

  • Education

    • Foxize

      -
      Marketing, comunicación, business, management

      Activities and Societies: Asistencia a cursos relacionados con temáticas digitales, marketing y management.

    • Universitat Oberta de Catalunya

      2020 - 2022
      Máster Universitario en Innovación y Transformación Digital
    • UXER SCHOOL

      2018 - 2019
      Service Design Executive
    • Universitat Pompeu Fabra

      2010 - 2014
      Grado en Administración y Dirección de Empresas
    • UPF Barcelona School of Management

      2016 - 2017
      MSc Marketing Marketing
  • Experience

    • Life Fitness

      Aug 2013 - Feb 2017
      Customer Service & Support Coordinator

      · Coordination of technical service and customer support in B2B and B2C environments.· Incident management, order processing, and invoicing.· Process optimization to enhance service efficiency and quality.· Development of customized maintenance offers based on client needs.· Performance monitoring and reporting to track efficiency.· CRM implementation to improve customer relationships.

    • Factor Essencial

      Feb 2017 - Feb 2022
      Marketing Consultant & Service Designer

      · Project and account management, from briefing to execution and performance analysis.· Strategy development and implementation for digital marketing and 360º communication.· Content management for websites, blogs, and social media (WordPress, Typo3).·· Planning and execution of SEO, SEM, and email marketing campaigns (Doppler, Mailchimp, Mailjet).· Copywriting for campaigns, blogs, and press releases.· Supervision of online and offline materials, ensuring brand consistency.· KPI analysis and optimization of marketing strategies based on data insights.· Facilitation of Design Thinking workshops and development of Customer Journey Maps, Business Model Canvas and other agile tools. Show less

    • Comercial Masoliver S.A.U

      Feb 2022 - now
      • Brand & Trade Marketing

        Feb 2024 - now
      • Digital Marketing & Communication Manager

        Feb 2022 - Mar 2024
  • Licenses & Certifications

    • Curso Superior de Marketing Digital Avanzado

      IEB
      Apr 2024
    • Service Design Executive

      UXER SCHOOL
      Feb 2019
      View certificate certificate
  • Volunteer Experience

    • English Foreign Language Teacher

      Issued by The Green Lion on Jul 2019
      The Green LionAssociated with Elba Moreno