Vlad-Andrei Macedon

Experience

• 

  Capgemini

  Aug 2020 - Feb 2022

  A friendly and efficient Senior Analyst Shadow who is providing high-level technical support and systems/software analysis to identify, prevent, and resolve service interruptions while increasing the productivity of my team.Responsibilities:-providing training and guidance to new joiners and to junior technicalsupport colleagues;-troubleshoot and resolve problems with products, softwareand processes.-leading the way in the installation of software programs on computerequipment within the project. Implementing and troubleshooting thecustomers remotely for increased convenience when repairing issuesat other locations.-monitoring systems usage and needs-maintaining knowledge on developments and best practices intechnology and business network;-perform other related duties as assigned. Show less A highly motivated and problem solver customer service advisor with 6months experience across a variety of customer support departments.Focused on providing a first-class customer experience and resolvingany queries or issues that may arise. Being in love with helpingcustomers deal with their problems even in stressful situations.Responsabilities:-helping customers find what they need and help them efficiency withtheir problems and questions;-being able to handle calls in different situations even talking with angrycustomers.-empathise, undersand and be patient with customers, but at the sametime be firm and business like when required;-creating and escalating tickets to relevant departments when required. Show less

  • Senior Analyst (Shadow)

    Jun 2021 - Feb 2022

  • Customer Service Advisor

    Aug 2020 - Jun 2021
• 

  Cegeka

  Feb 2022 - now

  Network Operations Center Technician

  As an enthusiastic Network Operations Center (NOC) Technician, I focus on maintaining the smooth operation of network infrastructures. With a meticulous attention to detail and a genuine passion for technology, I actively monitor, troubleshoot, and enhance network performance to ensure uninterrupted connectivity. My proficiency involves quickly identifying and resolving issues, reducing downtime, and enhancing the overall efficiency of network operations.