Dee Laubscher

Experience

• 

  Arch Retail Systems / Spinnaker Software

  Feb 2015 - now

  Leading the Automation team as well as the existing data monitoring team to ensure accuracy of BI data and to automate processes as far as possible to limit manual intervention.Conversion of manual QA tests to automated tests using RanorexMaintain automation code modules written in C# Perform Database validation test (SQL) Reporting on Team KPI'sDocumentationBI Data MonitoringPlan and manage automation team and data monitoring team activities and deliverablesEnsure all daily activities are adhered to and provide assistance, mentoring and training. Show less Problem solvingCustomer serviceCustomer SupportInvestigating and determining root causes for issues that arise using SQL and relevant resources.Ensuring all tasks that are attended to, are logged on the helpdesk.Ensure tasks are resolved within SLA.Provide assistance to and share knowledge with other technicians with regards to issues that occurred and their respective solutions.Assume responsibilities for all tasks assigned to me for respective clients and to provide feedback.Test and simulate problems in later versions of the relevant application.Ensure company protocols are being adhered to.Assist Developers when required.Compile documentation when required.Provide assistance to branch technical staff when required.Understand problems and resolutions provided to the client Show less

  • Software Developer

    May 2022 - now

  • Junior Software Developer

    Mar 2021 - May 2022

  • Automation Team Lead

    Sept 2019 - Mar 2021

  • Test Analyst

    May 2017 - Sept 2019

  • Customer Support Technician

    Feb 2016 - May 2017

  • Customer support Intern

    Feb 2015 - Feb 2016