Priyank Mehta

Experience

• 

  Edukeys Services Private Limited

  Aug 2020 - Nov 2020

  Frontend Web Developer

  I worked on Front end Developing using HTML, CSS, JavaScript, and Bootstrap.

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  White Panda

  Aug 2020 - Sept 2020

  Remote Content Marketing Evangelist

  I had worked on building a community of creators who understand the nuances, vibe of the content, and the ones who do it for passion.It's a Creator first platform where copywriters & designers can freelance while keeping 100 percent of their earnings.Under the company, we change the way Fortune 500 companies, Marketing Agencies, and Emerging Startups create, automate, repurpose, reuse, and publish content. Backed by Marquee Investors and acclaimed Subject Matters Experts globally, we aim to provide bespoke level content i.e. thought leadership focused on Decision Makers and End users. We use trends, inflection points, and research to make things happen!We are trying to demoralize $200M+ annual revenue which gets eaten up by middlemen and bring it back to the community. Show less

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  Walmart

  Jun 2022 - Dec 2024

  Overnight Associate
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  Kurinchilion

  Sept 2023 - Dec 2023

  Cyber Security Analyst

  Contributing to threat detection and incident response.Assisting in vulnerability assessments and risk management.Committed to enhancing digital security.

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  Accenture

  Jul 2024 - now

  Technical Support Specialist

  • Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner.• Understand and resolve issues related to E-Commerce platform.• Assist clients with setting up, establishing, and customizing their online storefronts to meet their specific business requirements. • Facilitate the integration of third-party applications and services with the e-commerce platform, ensuring smooth compatibility.• Offer daily support to clients using an e-commerce platform by addressing technical issues, answering queries, and providing guidance for resolving challenges.• Monitor the performance of online stores, offering recommendations to enhance speed, security, and overall user experience.• Engage with customers through various channels, including chat, async messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional.• Drive process improvements and recommend system/technology enhancements to elevate efficiency.• Leverage remote troubleshooting techniques to diagnose and resolve technical issues.• Walk customers through effective problem-solving processes, ensuring a seamless experience. Show less