Vikesh Patel

Experience

• 

  MaceIT Services, Auckland

  Oct 2011 - Nov 2012

  Hardware & Networking Technician

  Install, configurations and upgrades of operating systems and software;Install, assembly and configurations for computers, monitors, network infrastructure and peripherals like printers, scanners and other hardware;Training clients or end users and providing equipment support.Remote Support to End Users/Clients

• 

  IBM

  Feb 2013 - Oct 2013

  IT Analyst

  Develop, Prepare Computer Solutions,Technical Review,Define, Configure & Support to all Computer Applications,Implementing New Systems with Support & Administration,

• 

  HealthAlliance

  Oct 2013 - Feb 2024

  • Monitor the availability, performance etc. of the applications under portfolio.• Employ Incident Management practices for critical issues. • Applications Problem Management• Utilise Agile/Scrum Methodologies.• On-boarding New Applications• Utilise Change Management as part of the SDLC - Software Development Life Cycle.• Technical Expert or SME- Subject Matter Expert for identified IT applications.• Scaled Agile Framework envi-ronment (SAFe). Active Directory Services - User AdministrationSCCMMS ExchangeAdministration of Computer Systems and the way People use them in the Organisation

  • Application Support Analyst

    Jul 2018 - Feb 2024

  • Service Desk Analyst

    Oct 2013 - Jul 2018
• 

  Country Fire Authority (CFA)

  Feb 2024 - now

  Application System Administrator