Katy Mong

Experience

• 

  Compass Group USA

  Oct 2019 - May 2020

  Retail Manager

  *Organized campus dining events to increase student, faculty and staff involvement*Collaborated with on campus student organizations to create communication pathways with diningservices*Trained and Developed talent to encourage internal promotion.*Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge ofconsumer preferences.*Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.*Created employee schedules to align coverage with forecasted demands.*Assisted in recruiting, hiring and training of team members.*Monitored daily cash discrepancies, inventory shrinkage and drive-off.*Reported issues to higher management with great detail.*Cultivated and strengthened lasting client relationships using strong issue resolution and dynamiccommunication skills. Show less

• 

  Aramark Collegiate Hospitality

  Jul 2020 - now

  *Managing three higher education retail dining locations and a team of 35 employees: We Proudly ServeStarbucks, Wellness Cafe, Riverside Market and Convenience Store.*Recruited, Staffed, Hired, Trained service staff members to meet business goals.*Lead and Trained team through the hiring process: screening calls, in-person interviews, initiatingbackground checks, onboarding and orientation.*Submitted reports to senior management to aid in business decision-making and planning.*Set and updated weekly work schedules to meet coverage demands by considering factors like expectedcustomer levels, planned promotions and individual employee strengths.*Implementing innovative marketing initiatives to increase sales in dining services.*Responsible to execute corporate programs and promotions to increase sales.*Developed and maintained positive relationships with campus faculty and staff and maintained positive relationships with campus faculty and staff to build rapport and trust.*Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.*Maintained records of service transactions and customer feedback for future reference.*Monitored inventory levels and placed orders to replenish stock.*Implemented strategies to increase customer service satisfaction ratings.*Developed customer loyalty programs to increase customer satisfaction.*Trained team members in successful strategies to meet operational and sales targets.*Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolutionand active listening.*Liaised with sales, marketing, and management teams to develop solutions and accomplish sharedobjectives.*Successfully drove new product lines to increase annual profits by 15%.*Resolved customer complaints in professional and timely manner. Show less

  • Food Service Director

    Jun 2024 - now

  • Retail Food Service Manager

    Jul 2020 - Jun 2024