Jabitha S A

Experience

• 

  CGI

  May 2016 - now

  QA and Manual TestingMagento 2 migration project• Created, Updated and Reviewed test cases and test scenarios• Execute tests based on provided test cases• Tested Applications compatibility on different browser versions (IE, Firefox, Chrome).• Tested Applications compatibility on different mobile devices (iPhone, iPad, Android).• Created bug tickets in JIRA based on the functional testing requirements• Provide feedback and report results of testing to development team in JIRA• Perform functional, regression and smoke testing• Communicate regularly to the team and provide reports on own test results and validate the bugs• Exposure to test management tools (e.g. JIRA)• Migration of configurations from Magento 1 to Magento 2• Worked in business readiness tasks for the preparation of Go live for 20 web shops • Independently working on production Hyper care support• Analyze the issues reported by Clients and reproduce those and create bug tickets in JIRA• Involved and worked on production roll outs discussions and meetings• Analyze the logs and identify the root cause of the issuesMagento Support Client – MARS, Germany• Client Relationship & Business Development• Client Engagement & Service Delivery• Administration & Documentation -> Incident analysis and resolution• Drive and track incidents e2e: ensure communication in tickets and mails, provide status reports and feedback to reporter accordingly• Full responsibility for client communication for all kind of incidents• We track and ensure that SLA's are kept • L2 Support Show less Magento Support• Client Relationship & Business Development• Client Engagement & Service Delivery• Administration & Documentation -> Incident analysis and resolution• Drive and track incidents e2e: ensure communication in tickets and mails, provide status reports and feedback to reporter accordingly• Full responsibility for client communication for all kind of incidents• We track and ensure that SLA's are kept • L2 SupportApplication Performance Monitoring (APM) (May 2016 – Oct 2018)• Administration of several application monitoring tools like Dynatrace, DCRUM, Server Vantage, iDashboard and Netuitive.• Migrate custom alerts into standard toolsets - SV, DT and DCRUM.• Make an inventory of applications, tools and alerts• Review and cleanup the alerts• Identify alerts that needs to be tuned• Work with stakeholders for tuning the alert• Zero alert misses identified by client's monitoring team• Build horizontal dashboards - to identify which application has problem• Build vertical dashboards - to identify which layer in a particular application has a problem• Analyze all available tools to correlate events• Isolate the problem to a particular application/server/component/service• Create incidents in ITSM ahead of business• Prepare reports with proper metrics• Track all work done in appropriate formats• Prepare trend analysis of required metrics and provide feedback to stakeholders• Identify problems and create problem tickets• Identify areas where tools can be instrumented• Identify areas where new counters are needed• Identify the new trends in standard toolsets and do a proof of concept• Identify new features in standard toolsets and do a proof of concept Show less

  • Senior Software Engineer

    Jan 2021 - now

  • Software Engineer

    Jan 2019 - Feb 2022

  • Associate Software Engineer

    May 2016 - Dec 2018