Sara Tesfay

Experience

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  Rainbow International School

  Sept 2010 - Nov 2012

  Network Technician

  • Directed installations and configuration of PCs, printers, and system Applications for end-users • Installed Microsoft and Ubuntu Operating Systems and configured PCs as per the specifications required for security and compliance• Installation and configuration of Cisco 2960 switches• Resolved network problems and maintained network uptime of the school’s entire network which supported more than 100 users• Worked and communicated with vendors to resolve and troubleshoot network issues.• Solved issues with Microsoft Office programs and network and local printing issues.• Created and upgraded digital information-sharing system, installed different educational software and anti-virus• Trained staff on using Microsoft applications and other educational applications relevant to the learning process. Show less

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  San Jose State University

  Feb 2013 - Jun 2014

  Math Tutor

  • Provided one-on-one in campus calculus tutoring • Worked as a liaison between One stop Tutoring (online tutoring service) and client students• Assisted seven students with their math worksheet and challenging questions that improved their understanding of the core topics.

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  LinkedLines

  Sept 2014 - Sept 2016

  Network Technician

  • Configured CISCO 2960 access switches and CISO 43K routers per client’s requirements to support their company’s computer network. • Upgraded client switches and routers with the latest CISCO IOS versions.• Configured different routing protocols such as HSRP, RIP, OSPF, EIGRP, and BGP• Validate different client network designs in a lab setting using network simulators (CISCO packet tracer, GNS3) prior to configuration and deployment.• Worked with TCP/IP, subnetting, and IP addressing to configure Cisco routers and layer3 switches Show less

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  Montgomery County Public Schools

  Oct 2016 - Jun 2018

  Media Assistant

  • Provided timely and effective, technical and operations media support for students and teachers.• Assisted students in using web platforms like Glogster to build their knowledge and present it in an interactive way.• Provided 60 staff and around 470 students with instructional assistance in the use of current research technology, Internet, online services and traditional library services• Performed Operation and management (O&M) of desktops, Chromebooks, printers, copiers, laminators, audiovisual equipment, Promethean boards, and projectors to facilitate students’ learning process. • Recorded and kept inventory of assets such as PCs, Chromebooks, monitors, and printers to maintain proper inventory records.• Created and escalated tickets through Montgomery County Public Schools (MCPS) online helpdesk system to engage technical personnel to resolve different equipment issues.• Developed prioritizing tasks in a fast-paced environment with frequent interruptions. Show less

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  The World Bank

  Jun 2018 - now

  Information Technology Analyst, Engineering

  ● Performed troubleshooting of network and security issues while supporting the WBG’s network engineers, application owners, and information security team.● Utilized network monitoring and protocol inspection tools such as NetFlow and Wireshark sniffer to analyze and evaluate traffic reports.● Performed proactive monitoring of WAN and LAN links, Web applications, network devices, and system environment, to respond to events and alerts in a timely fashion.● Performed information security system logs analysis (logs from wired and wireless network devices, Paloalto firewalls, Splunk, CISCO Prime, and other monitoring tools) resulting in improved confidentiality, integrity, and availability of the WBG’s information and information systems.● Provided efficient and clear customer service and technical support to a global multidisciplinary team to coordinate projects and engage the concerned operational group.● Performed 1st and 2nd level maintenance and troubleshooting of the WBG’s ISP, MPLS, and telephony communication links by coordinating and working with technical support personnel and third-party vendors to resolve incidents on time. ● Provided implementation support for Global communication projects, including acceptance testing of links in cooperation with local IT, vendors, and WBG engineers.● Upgraded switches and routers, set up different network topologies in the Lab, and tested required performance such as load test, LAN/WAN connectivity, and security.● Mentored and provided technical training to more than 20 junior NOC personnel on all the tools used and the technical procedures the WBG NOC follows. Show less