Ketan Modi

Experience

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  Motorola Solutions

  Oct 2000 - Dec 2016

   Execute on top priorities. Ensure continuing execution of day to day services. Define strategy and road maps toward steady state support for EIM reporting. Determine optimal sourcing and talent mix. Define platforms, applications and shared services road maps. Initiate how to retire and in some cases maintain legacy Hardening systems. Lead several hardening projects to rewrite applications platform to get out of HPUX physical servers into Linux or Biz VM platform. Reduce & Rationalize physical servers & applications footprint to optimize costs. Show less IT Site Manager (Schaumburg, North America) – Focused on the customers at the siteDelivered IT based services to locally based business functions  Infrastructure Services End User  Computing  Networks  Telecom  Provided Applications & Infrastructures support for all MSI users. Managed Operational cost, resources, inventory of assets, and support contracts. Worked jointly with other IT organizations to ensure through local operational reporting and dialogue that service is delivered efficiently and effectively matching the local business service level requirements and budget.  Operated in accordance with policies, standards, suppliers and service levels defined by the global service owners and applications teams and acted as an extension of those global teams as the local “eyes ears and hands”. Show less IT Service Delivery Manager, Americas – Customer based services Assisted in managing Service Desk support evolutions. Managed Service Level Agreements, and performance improvements. Managed service restoration and communication during outages. Reviewed recursive issues to eliminate them with service improvement strategies.  Provided standard service metrics, reporting and analysis. Driver of continuous improvement initiatives. Partnered with IT Tools and Process teams.  Coordinated all service-level agreements with customers, internal partner organizations and external suppliers. Show less  Integrated, developed, tested, and deployed applications plus solution activities and provided robust manufacturing shop floor systems Provided and lead technical assistance in identifying, evaluating, coding, developing systems and procedures that meet the users requirements; also, to create specifications that meet business requirements to achieve and accomplish goals for the department and company's further success. Develop curricula and facilitate awareness training  Supervised daily activities of Schaumburg based IT-RUN team Technicians Show less

  • IT DevOps Lead - Deploy new Technologies while maintaining current

    Mar 2015 - Dec 2016

  • IT Site Operations Manager

    Jan 2010 - Mar 2015

  • IT Service Delivery Manager

    Feb 2008 - Feb 2010

  • IT Run Operations Manager

    Mar 2006 - Feb 2008

  • IT Application Developer

    Jan 2004 - Feb 2006

  • IT System Analyst

    Oct 2000 - Feb 2004
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  Self-Employed

  Jan 2017 - Mar 2018

  IT Business Consultant | Project Manager

   Ensure that IT system, application, hardware, and network operation meets established performance parameters.  Provide recommendations for system and process improvement to raise performance standards and quality assurance. Manage small-scale projects that included complex software development, QA testing, and UAT. Utilized SDLC and PMBOK methodology using Microsoft Project software.

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  Pactiv Evergreen Inc.

  Mar 2018 - now

  • Plan, lead and facilitate Kaizen and Six Sigma teams.• Coaching team members in their projects using lean methodology, and facilitating project tollgate reviews.• Govern customer’s specific business scope, end-to-end business processes, operating work instructions, billing, and budgeting expenses.• Develop standards of performance based on process innovation and best-in-class practices.• Manage the preparation, development, and publishing of continuous improvement materials to include detailed process documentation, process maps, and training.• Manage the implementation of post mortem program monitoring and track key metrics to measure success and foster continuous improvement.• Provide operational visibility on productivity and performance using live reporting tool –REBUS. Show less * To utilize and apply IT based proficiency in Business for continuous improvements and continuous delivery of business aligned services.* To perform data mapping, data gathering, data visualization, and interaction for business related reporting metrics using Tableau and to provide business intelligence and analytics.* To collaborate with Operations/Warehouse/transportation teams to analyze demand, supply, sell, and shipments data for operation excellence and revenue growth.* To support, maintain, and enhance Operations/Warehouse related processes, reporting tools and to stay connected with cross functional teams for applications related improvements. Show less

  • CI & Analytics, Regional Manager

    Sept 2020 - now

  • Sr Supply Chain Analyst

    Mar 2018 - Sept 2020