Jonathan Rettman

Experience

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  Matco Tools, A Vontier Company

  Oct 2005 - May 2007

  Special Services Representative

  Provided product info, pricing and daily order entry support to nationwide distributorsReceived cross-training in Special Orders, Freight Tracing, and general customer care

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  LKQ Corporation

  Jun 2007 - Apr 2008

  Customer Service Representative

  Worked with sales department to ensure order accuracy and expedited deliveryUsed proprietary pricing software to provide quotes to adjustors with major auto insurance companiesGained a working knowledge of vehicle body parts and identifications

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  Time Warner Cable

  Jul 2008 - Jul 2009

  Retention Specialist

  Self-initiated cross-training in Tier 3 technical support and billing to offer one call resolution for each customerSingle-handedly installed Citrix machines in Retention Department allowing the department to start two days early

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  Superior Staffing Inc.

  Jul 2009 - Jan 2011

  Data Entry Clerk

  Data entry agent - entered orders with high accuracy resulting in full time employment offer.Phone center customer service support - self trained in craft and sewing techniques to be more useful to the clients.File clerk - created filing system for sensitive and confidential documents in both physical and electronic formats.

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  Total Distribution, Inc. A Peoples Services Company

  Jan 2011 - Feb 2017

  Managed and mentored 3 lift operators and up to 40 temporary employees in a 112,000 square foot warehouse.Responsible for all office and warehouse training and safety courses.Standardized a cycle count program which led to a 98% inventory accuracy rate.Responsible for verifying that every shipment or inbound was 100% accurate and to record and report to correct parties when there were discrepancies.Founding member of committee to institute total company training on “Expected Behaviors”. Show less

  • Warehouse Manager

    Apr 2014 - Feb 2017

  • Warehouse Supervisor

    Aug 2013 - Apr 2014

  • Office Coordinator

    Jan 2011 - Aug 2013
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  Wagner Logistics

  Feb 2017 - Aug 2018

  Warehouse Manager

  Saved and maintained relationship with customer after damage from previous manager. Resulting in a renewed 3-year contract with the customer and a new warehouse.Worked alongside BWC and OSHA to develop and institute a safety culture on site where none existed previously. No further OSHA violations occurred after bringing about these changes and proper training.Trained staff to use a 20,000# roll clamp to unload, store, and re-load roll stock.Established a daily cycle count program resulting in a 100% location accuracy on corrugated goods and 99.86% accuracy on roll stockManaged all drop trailers on site and worked with customer’s shipping dept to handle all yard dog needs.Self-initiated continuing technology education and management skill training via Fred Pryor educational courses. Show less

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  SoundCom Systems

  Nov 2018 - May 2019

  Warehouse Manager

  Used LEAN skills to identify weaknesses in the warehouse and layout.Developed a basic WMS in Excel to manage spools of wire for the technicians to pull from.Reduced waste by instituting a recycling program for the warehouse.Load and unload all trucks/fleet vehicles in a timely manner to maintain a 100% no-late shipment rate.30,000 SKUs on site

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  Eastern Metal Supply, Inc.

  May 2019 - Apr 2021

  Warehouse Manager

  Responsible for all inbound and outbound documentation and accuracy verificationsImplemented 5S in both office and warehouse. Bin checks performed monthly to ensure picking accuracy and efficiency.Certified to drive 4-way stand-up lifts and sit-down lifts.Acquired new safety policies and disseminated them among drivers and warehouse staff

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  Hudson

  Jul 2021 - Feb 2022

  Warehouse Manager

  • Manages a team of 13 people over two shifts allowing the teams to complete all store replenishment in a timely and accurate manner.• Establish and maintain a bin location system within SAP.• Responsible for weekly orders placed with multiple vendors.• Develop teamwork and growth within the warehouse teams as well as the operations teams.

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  Blair Rubber Company

  Feb 2022 - now

  Customer Service Supervisor