Sonia Cruz

Experience

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  The Shores Resort & Spa

  Jan 2010 - Feb 2014

  Food and Beverage Assistant Manager

  Increased revenue by reviewing wins and opportunities in Profit & Loss statements with restaurant staff and maintained budget accordingly Coordinated efforts between vendors and off-site contacts to schedule local events Managed the delivery and inventory of liquor, beer, and wine orders Calculated and validated employee time sheets, time off requests, and other payroll duties Enhanced company Standard Operating Procedures by providing feedback, completed data entry using Microsoft Office applications, and ordered office supplies Show less

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  Hyde Park Restaurant Group

  Apr 2014 - Nov 2018

  Restaurant Manager

  Lead and influenced a restaurant staff of 20+, providing world class customer experiences in the fine dining industry, increasing private party revenue by 30% year over year in 2018 Focused on world-class customer satisfaction and worked to maintain an overall online presence of 4.6/5.0 on public Facebook reviews, by training staff to meet and exceed culinary quality standards.Assisted with various levels of talent acquisition, including conducting of interviews, reference checks, and on-boardingVisited local area business as a brand ambassador, educating local hotels about referral concierge program Show less

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  Dave & Buster's Inc.

  Nov 2018 - Jul 2019

  Area Operations Manager

  Played a major role in the training and opening of new store locationOversaw all areas of operation, as direct manager, as well as, the daily functions of day to day operationsProficient in computer programming such as Kronos, Kenexa, Oracle, Micros Symphony and several moreManaged the schedule for 50+ staff members in Area of Operation

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  Breakthru Beverage Group

  Aug 2019 - Sept 2020

  Spirits Sales Representative

  Present and promote products to increase business and salesAverage $6K per day in revenue enhancing company profits and exceeding goalsConduct spirits and wine training to establishments staff and provide knowledge on several subjectsDevelop new product launches, drink menus, promotions, and features for bars and restaurantsBuild, create, and maintain relationships, maximizing communication and satisfaction

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  Hyde Park Restaurant Group

  Sept 2020 - Apr 2021

  Beverage Manager
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  The Rosevilla Southern Table and Bar

  Apr 2021 - Dec 2022

  Beverage Director
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  The Table

  Dec 2022 - Aug 2023

  Beverage Manager
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  Alchemist Consulting Co

  Mar 2023 - now

  Food & Beverage Consultant

  Food & Beverage Consultant