Jossianne Roldan

Experience

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  H2 Software Consulting Services Inc.

  Oct 2016 - Jul 2017

  IT Servicedesk

  • Logging and categorizing IT issues in a ticketing system• Diagnosing and resolving hardware/software issues• Escalating complex issues to higher-level support teams• Providing remote or on-site assistance• Setting up new user accounts and access permissions• Installing and configuring software and hardware• Managing password resets and account lockouts

• 

  ADP Southeast Asia

  Oct 2017 - Jul 2023

  • Managing and maintaining IT systems, servers, and networks• Ensuring system security and updates• Monitoring system performance and troubleshooting issues• Providing technical assistance to employees or clients• Diagnosing and resolving software/hardware issues• Installing and configuring new software and devicesSCCM• Deploying applications and software updates• Creating and managing software packages• Configuring silent installations• Managing software metering Show less

  • IT Senior Analyst

    Oct 2017 - Jul 2023

  • IT Analyst

    Oct 2017 - May 2022
• 

  Samsung Electronics Southeast Asia & Oceania

  Jul 2023 - now

  DevOps Engineer