Almudena Kaiser De La Mota

Experience

• 

  A+I Traducciones

  Jan 2014 - Sept 2014

  Internship

  Technical Direct Translation - English to Spanish.Document Layout using InDesign Program.

• 

  Fundación Rafael del Pino

  Oct 2015 - Apr 2016

  Internship

  - Collaboration in the organization of events- Attendance to workshops and conferences on topical issues in order to write press releases - Update of the webpage and digital resources

• 

  Sciences Po

  Jun 2016 - Jul 2016

  Research Assistant

  - Developed budgetary controls of research and investigation projects conducted by SciencesPo - Collaborated in the organization of events- Assisted researchers with project development- Updated the webpage and other digital resources (i.e. internal databases)

• 

  UNICEF Comité Español

  Feb 2017 - Apr 2017

  Assistant translator

  Internship in the Translation department. Translated official documents from English and French to Spanish (i.e.: press releases, reports, dossiers, plans of actions,etc.)

• 

  The Georgian Manor House

  May 2017 - Jul 2017

  Assistant Key Account Manager

  - Assisted customers worldwide to ensure their needs were fulfilled- Developed a market research on the educational consultancy sector to identify new business opportunities and overcome weaknesses

• 

  Oficina Económica y Comercial de España en París

  Jan 2019 - Dec 2019

  International Trade and Investment Advisor

  Provided support to Spanish companies whose aim was to start operating in the French market by analyzing business trends and identifying new opportunities- Participated in promotional activities to attract foreign investment to Spain- Analyzed key market drivers (macroeconomic, microeconomic, and sector-specific) to provide qualified recommendations to Spanish policymakers

• 

  Shoppermotion

  Feb 2020 - Mar 2021

  Retail Operations Manager

  - Clients’ performance monitoring - Functionalities launch- Business development strategies

• 

  Bulb

  Mar 2021 - Mar 2022

  Energy Specialist ǀ Customer Operations

  - Customer Service enhancement- Self-service tools launch- Cross-functional collaboration

• 

  Holaluz.com

  Mar 2022 - Oct 2022

  Junior Data Analyst

  - Marketing Campaign's Performance analysis- Growth strategies through SEO analysis- Customer Satisfaction insights and dashboards

• 

  Astara

  Oct 2022 - now

  - Churn-reduction strategies- Customer Health Monitoring- Process Optimization- Customer Journey Mapping

  • Customer Success Manager

    Jan 2024 - now

  • Data Analytics & Customer Success Senior Specialist

    Oct 2022 - Jan 2024