Puja Saxena

Experience

• 

  ICICI Bank

  Feb 2003 - May 2005

  Officer (Branch operations )
• 

  Mashreqbank

  Jun 2005 - Dec 2010

  Assistant Manager,Operations

  Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.• Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions.• Play a significant role in long-term planning, including an initiative geared toward operational excellence.• Oversee overall process management, planning, systems and controls.• Manage anti-money laundering , Know Your Customer (KYC), fraud management and IT security• Monthly reporting of KRI (Key Risk Indicator) to the higher management and circulation of MIS to the business partners .• Ensuring zero percent error in processing of accounts (Islamic banking, Payroll, Overseas branches, Investments, Non-operational accounts, staff etc.) and maintenance is done within TAT (turn around time) and unit is meeting the required SLA.• Proposing and making changes in Standard Operating Procedures (SOP) and Operating Procedure Manual (OPM) as per the requirements of banking operations in co-ordination with central bank guidelines and compliance dept.• Adherence to all statutory, audit and compliance requirements including clean desk policy and satisfactory audit reviews.• Managing business queries and complaints about processing and products.• Analytics – Productivity; FTE (full time equivalent) utilization and sizing; Exceptions • Regular meetings with the Department Head for updates and up comings.• Supervise and coach Team on a weekly basis . Show less

• 

  Just Wills Al Wasiyya JLT

  Jun 2013 - May 2014

  Administrator
• 

  Commercial Bank International

  Jun 2014 - now

  • Operational Specialist

    Jun 2014 - now

  • Central Operations

    Jun 2014 - Jun 2014