Melinda Lutkenhoff

Experience

• 

  Wells Fargo Home Mortgage

  Dec 1998 - Jan 2001

  Support Supervisor

  Managed the operations support team for incoming loans. Ensured turn times of new loans to remain within company requirements. Managed the support team for the appraisal review functions. Responsible for locking the interest rate for all loans.

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  First American Lenders Advantage

  Jan 2001 - Dec 2001

  Customer Service Manager

  Managed group of 50 employees. Responsible hiring new employees, prepared employee reviews, disciplinary action if necessary and termination of employees. My title department maintained prompt 2-3 day turn times to our clients. Managed customer service calls and resolved complex title issues. Involved with weekly conference calls with managers from our California office to improve process flow with internal customer. Conducted weekly progress meetings to go over lender updates, implementing new procedures and progress within department. Show less

• 

  Huntington National Bank

  Dec 2001 - May 2003

  Sr. Loan Processor

  Responsible for processing conventional and new construction loans. Underwrote streamline refinances to ensure loan was insurable. Reviewed loan documentation which included tax returns, paystubs, bank statements and investment accounts for loan approval. Responsible for locking all loans uploaded to the system.

• 

  Unified Title

  Sept 2004 - Jul 2005

  Escrow Officer

  Identified and resolved title clearing issues. Prepared files for signing and reviewed curative documents for accuracy once signing was complete. Prepared construction draws for new built homes.

• 

  Title First Agency

  Aug 2007 - Aug 2014

  Escrow Offcer

  Train and mentor new employees on diverse underwriting policies, procedures and regulations from state to state. Knowledge of specific requirements and exceptions for all 50 states. Experience with the following documents: Deeds, mortgages, surveys, trust documents, Notice of Commencement and UCC liens. Ensure all necessary information has been ordered, is accurate and is in compliance with state guidelines. Review curative documents for accuracy. Troubleshoot title issues with clients and propose strategies for resolution. Excellent with multi tasking in a fast pace environment. Self-motivated and highly organized with strong time-management and prioritization skills. Show less

• 

  Northpointe Bank

  Aug 2014 - now

  Oversee the construction department for all Regions. Field escalated issues that arise within the department that relates to draws, construction maturity dates and modifying loan to permanent financing. Manage residential construction draws. Review sworn statements and lien waivers for accuracy and examine inspections to confirm work is completed with items requested on sworn statement. Manage file through completion to convert loan to permanent financing. Re-qualify borrower(s) prior to conversion.

  • Construction Manager

    Jul 2020 - now

  • Sr. Construction Specialist

    Aug 2014 - now