Sade Garner, MBA, MS, CSM

Experience

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  Housing and Residence Life ODU

  Nov 2007 - Dec 2010

  Resident Assistant

  Provided a positive learning and living environment for freshman residential communities by assisting residents in resolving conflicts, planning programs in accordance to programming guidelines, conducting night duty rounds, and acting as a referral agent for students to different campus and community resources.

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  Dominion Energy

  May 2008 - Aug 2008

  Associate Intern

  Conducted software testing for the Dominion Nuclear Analysis and Fuel system by verifying defects as well as ensured requirements were successfully implemented. Assisted in the development and implementation of various Internet Communication websites by creating wireframes using Microsoft Visio. Updated project schedules as well as scheduled meetings for executives and clients of Dominion.

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  PPC

  Jan 2011 - Dec 2015

  Served on the analytical team that reviews defects in the Victim Notification System. Developed and presented appropriate requirement specifications by decomposing high-level business and user requirements into functional requirements. Completed quality assurance on Help files, emails, and letter notifications generated for federal agencies. Designed and executed test scripts and test scenarios. Developed detailed test cases and maintained test progression and testing results using JIRA ChangeLog and Helix ALM. Educated and reinforced scrum methodology and agile framework to team members and key stakeholders. Provided support for over 20 VNS trainings, which include building test data for the Bureau of Prisons (BOP), Federal Bureau of Investigation (FBI), Immigration and Customs Enforcement (ICE), United States Attorney’s Office (USAO), United States District Courts (USDC), United States Marshal Service (USMS), and the United States Postal Inspection Service (USPIS) in addition to updating training slides for DOJ internal use. Coordinated and managed the development of training materials as well as conducted learning needs analysis to integrate new functionality added to the system. Tracked and reported defects logged using JIRA and reported to developers. Show less Provided support to the Department of Energy Environmental Management cleanup sites for their base and American Recovery and Reinvestment Act (ARRA) projects. Assisted sites in entering their monthly Earned Value Management (EVM), Performance Measure, and Milestones data for each of their projects. Served as a site liaison for three sites by assisting them with monthly deliverables. Managed the IPABS-IS Help Desk by receiving calls and emails to create user accounts, change passwords, update access, and provide support for any questions or comments from the IPABS-IS Field Sites. Resolved user issues by creating tickets, upgrading priority levels as well as tracking and managing the ticket until the issue was resolved. Successfully used communication skills as well as technical and analytical experience to assist all IPABS-IS users. Served as the Milestones Task Lead and a tester by analyzing and testing new features in IPABS in order to make the system user friendly for the EM Field Sites. Worked with the IPABS-IS technical and analytical teams to ensure the clients’ requests were implemented in the system. Show less

  • Senior Analyst

    Mar 2012 - Dec 2015

  • Associate

    Jan 2011 - Mar 2012
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  DSA (Formally PPC)

  Jan 2016 - Aug 2018

  VNS Project Technical Lead

  Served as a Subject Matter Expert on the project team that improved accuracy and data transferability in the DOJ Victim Notification System (VNS). Managed 5 Business Analysts and Testers to ensure all work was being appropriately prioritized, communicated, created, viewed, and completed within the timeframes established for a given deliverable/sprint. Analyzed, validated, verified, and managed the needs of the project stakeholders, including customers and end users. Conducted daily status and defect review meetings along with facilitated scrum ceremonies. Coordinated and managed code releases for Operations and Maintenance. Recommended options for enhancing the existing system in order to improve case tracking capabilities. Conducted meetings with cross-functional teams to gather technical information and to develop workflows, processes, procedures, requirements, and other documentation to meet compliance standards. Managed change requests and the project schedule related to the working project plans in order to meet agreed upon deadlines. Developed metrics and reports team status to various stakeholders, including IT and Project Management. Staffed the project team including recruiting, technical interviews, and hiring. Show less

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  Capital One

  Sept 2018 - Jul 2024

  As a Product Manager in Resiliency Experiences, I worked to enable customers to navigate through the most challenging aspects of financial difficulty by helping to improve the back office servicing experience for agents. Prior to the REX space, I worked with a team of engineers to ensure millions of customers are able to access their accounts and funds using Capital One’s ATMs. I was responsible for enhancing the experience for our customers by confirming our ATMs are in service and in compliance. I coordinated with Tech Leads to manage the day to day product development and implementation strategy. Show less Integrated Agile & Lean principles into team practices and work products. Ensured teams maintained focus on quality and continuous delivery. Acted as an Agile mentor/coach to other Scrum Masters and Agile Delivery Leads. Proactively identified impediments and appropriately resolved using network of peers and formal channels. Facilitated teamwork and continuous improvement of the team's agile and XP engineering practices. Introduced new and advanced practices to improve the team and their delivery. Demonstrated the ability to balance data with other factors when making decisions. Utilized team feedback and metrics (quality, delivery rate, etc) to identify areas of opportunity and worked with the teams to continuously improve. Coached the team to improve collaboration and self-organization. Show less

  • Product Manager

    Dec 2020 - Jul 2024

  • Manager, Agile Delivery Lead

    Sept 2018 - Dec 2020
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  Federal Reserve Bank of Richmond

  Aug 2024 - now

  Senior Release Train Engineer

  Senior Release Train Engineer within OCISO.