Shubhra Tyagi

Experience

• 

  Nokia Siemens Networks

  Nov 2009 - Jun 2012

  Business Analyst (Core Engineer)

  • Responsible for network and customer service management for Vodafone client (leading telecom operator) in the northern circle• Spearheaded a team of 28 for implementation of a new mobile service (MNP) targeting enhanced customer experience in the region• Worked on active customer service management in the region to ensure efficient service support to Vodafone’s customer base• Addressed subscriber’s queries on particular mobile service and ensured closure of such queries in a timely manner• Actively tracked key issues and complaints escalated by the subscribers along with their effective resolution • Implemented network performance improvement process by streamlining Process and Quality tool used, which reduced client escalations by 45% • Delivered training program for induction of 3 Graduate Engineer Trainees for resource optimization • Nominated for NSN Quarterly Award for exceptional performance in 1Q2012 – the only employee with less than 3 years of experience to achieve this award • Felicitated with “CREATE WOW AWARD” by the client for smooth execution of MNP project Show less

• 

  J.P. Morgan

  Apr 2013 - Jun 2013

  Summer Internship

  • Familiarized with the Investment banking Middle Office operations and the overall trade life cycle model • Analyzed client’s on-boarding process and provided process improvement insights to decrease total process execution time by 20%• Implemented data remediation project which enabled the team to build 25 new credit products specific reconciliations • Created SOP (Standard Operating Procedure) documents to ensure the client on-boarding team meets the compliance and risk free operation standards • Presented key recommendations and business insights targeted towards improving trader’s approval process used by the team Show less

• 

  J.P. Morgan

  Jun 2014 - Mar 2016

  Associate (Senior Business Analyst)

  • Involved in driving strategic digital projects as part of the Business Architecture and Transformation team to rationalize existing online trade capturing platform for clients• Played a key role in 2 global level migrations targeting further enhancement of the overall product experience for the users• Championed key organization consulting practices in Data Analysis, Agile product implementation and Performance Monitoring• Demonstrated track record in multiple team coordination, risk management and established quality improvement benchmarks to meet business objectives• Actively involved in pre-emptive identification and reporting of project risks along with execution of risk mitigation strategies• Collaborated aggressively across teams of clients, product developers and technical support globally to deliver executive oversight over the transition strategy • Grew and expanded association with the clients, key decision makers and other stakeholders to carefully understand their requirements with regards to the new functionalities expected from the platform• In recognition of the exemplary performance within a short span of joining the team received an early promotion from Team Lead to Associate• Awarded as “Project Champion” multiple times by the Markets Business Head of J.P. Morgan in appreciation of exceptional contribution to the team Show less

• 

  J.P. Morgan

  Oct 2017 - now

  - Managing entire portfolio of Corporate Investment Banking client’s AML due diligence for branches in Middle East & North Africa, Turkey, South Africa and Russia-Steering change management projects to streamline operations and drive efficiencies in order to meet firm’s risk and controls standard - Strong interaction with key stakeholders such as Legal, Operations, Credit Risk and Corporate Tax to develop strong partnerships and improve overall client experience- Single point of contact for spearheading multiple internal and external regulatory audits and examination of firm’s AML compliance and client’s records Show less - Managing end to end client relationship while adhering to the required AML policies- SME of regulatory requirements and AML/Compliance practices ( including regulators like CMA, DFSA, FSRA, QFCRA and FSCA )- Well versed with UK and other EU jurisdictions regulatory requirements- In-depth analysis of client profile and application of investment banking products and governance process- Steering change management process through the organization ensuring we are meeting the required AML guidelines - Ensure regular process update and improvement initiatives are taken to identify gaps in the process and in parallel all implementing effective controls process- Ensuring smooth stakeholder management and wider regional team management Show less

  • Vice President

    Jan 2022 - now

  • Senior Associate - Client Due Diligence and Risk Management

    Oct 2017 - Jan 2022