Prabir Ghosh

Experience

• 

  ALBAJ ENGINEERING CORPORATION

  Sept 2003 - Feb 2004

  Computer Operator (on site - Bharuch).

  • Word & Excel Formatting.• Data-Entry.

• 

  VEE BEE INDUSTRIES

  Dec 2004 - Aug 2005

  Computer Operator (on site - Chennai).

  • Word & Excel Formatting.• Data-Entry.

• 

  ISN Data Processing Pvt. Ltd.

  Apr 2007 - Oct 2007

  Tr. CSA - Customer Service Associate

  • Document Conversion.• Data-Entry.

• 

  ISN Group

  Nov 2007 - Aug 2012

  • Generating and maintaining marketing collateral's, case studies & brochures• Manage client SLA, NDA, Work Orders • Generate lists for email campaigns• Run & monitor email campaigns on regular intervals and pass on the leads to BDM• Leverage experience in operations for marketing and business development support activities• Help on board new project• Work with BDM to take calls on the feasibility of client’s proposed SLA• Work with BDM to identify new service offerings Show less • Responsible for assigned knowledge processing project(s) functions.• Responsible for Project deliveries as per Client requirements.• To Prepare, implement and monitor production/process plans on the floor.• Analyzing Quality feedback with regard to correction, corrective and preventive actions.• Coordination with other departments to ensure smooth functioning of Project Operations• Monitoring daily Production Activities.• Responsible for setting up project wise targets and priorities.• Responsible for development, efficiency, accountability and performance of team. • Ensure Manpower utilization at Optimum Level.• Co-ordination with other operation leaders for resource planning. • Identification and imparting Project related Training. • Client communication with regard to feedback, queries, schedules, system issues etc.• Handling Technical issues of urgent project requirement • Generation & Analysis of project related reports • Responsible for team performance.• Documentation compliances as per the ISO process. • Responsible for operation induction for new recruits. Show less • Maintaining Operators Daily Status and Attendance.• Maintaining Allocation Shift wise.• Making Weekly Rotation for Operators.• Accepting Jobs from Admin Department.• Outsourcing and Accepting Jobs from Vendor-Admin.• Maintaining Schedule of Jobs for Final Upload.• Execution of jobs considering the schedules and quality requirements.• Headed a team of 40 operators.• Communicating with the Clients• Generating Quality Control Reports• Generating Client Quality Feedback Reports• Generating Incentive Reports.• Weekly Meeting with the team.• Discipline on Production Floor. Show less

  • Sales Operations - Team Member

    Feb 2012 - Aug 2012

  • Project Leader - Operations

    Apr 2010 - Jan 2012

  • Sr.Team Leader - Operations

    Apr 2009 - Mar 2010

  • Team Leader - Operations

    Nov 2007 - Mar 2009
• 

  ISN Group

  Feb 2013 - Jul 2013

  Business Development Executive

  • Generating and maintaining marketing collateral's, case studies & brochures• Manage client SLA, NDA, Work Orders• Contact discovery for email campaigns• Business development support activities• cold calling• Work with BDM to identify new service offerings• Web site maintenance – ensuring website is updated with latest offerings and is SEO friendly• Handel Digital Marketing Campaigns and Social Media (LinkedIn, Facebook etc.) • Post about iSN Services & News - drive traffic (“pull”) to the website• Use innovative marketing techniques to create buzz!!!• Run & monitor email campaigns on regular intervals and pass on the leads to BDM• Leverage experience in operations for marketing and business development support activities• Help on-board new project Show less

• 

  WNS

  Aug 2013 - Jun 2017

  Assistant Manager - IT

  • Application Support Lead• Testing Lead• Requirement Gathering• Team Management• Documentation

• 

  WNS

  Oct 2018 - now

  • Application Support Lead• Service Desk - Manager• Requirement Gathering• Team Management• Documentation • Application Support Lead• Service Desk - Manager• Requirement Gathering• Team Management• Documentation

  • Deputy Manager - TS

    Jan 2022 - now

  • Assistant Manager - TS

    Oct 2018 - Jan 2022