Rachael Wilkie

Experience

• 

  Boots UK

  Nov 2012 - Oct 2013

  Customer Service Assistant
• 

  Star and Garter Hotel

  Nov 2013 - Dec 2016

  Assistant Manager

  Direct manager to over 50 colleagues, organising schedules, managing performance and responsible for ensuring the Hotel was running safely and legally in licensing and environmental health. Successfully managed and organised many functions and events, including a few weddings of around 60-80 people. Responsible for maintaining excellent standards of customer service, managing customer complaints.

• 

  Sainsbury's

  Oct 2016 - Oct 2017

  Promoted from Supervisor to Deputy Manager within only 10 months due to aptitude for leadership and strong work ethic. Sole responsibility for store health and safety, customer relations, and for meeting strict targets in sales and waste. Successfully led two stores through the largest IT systems change in years due to my thorough organisation and management. Facilitated fundraising on behalf of store, raising over £2,000.

  • Deputy Manager

    Jul 2017 - Oct 2017

  • Supervisor

    Oct 2016 - Jul 2017
• 

  Department for International Development (DFID)

  Nov 2017 - Feb 2021

  Programme Manager for two of the Humanitarian Response Group’s most vital programmes, providing contract management for the Humanitarian and Emergency Operations and Stabilisation programme and grant management of multiple NGOs for the Humanitarian Global Services programme.Flexibly performed multiple roles within crisis response, including information management, programme management, policy/communications and operations during humanitarian responses: tsunami/earthquake in Sulawesi, Indonesia; Cyclone Idai, Mozambique; and Hurricane Dorian, the Bahamas. Show less

  • Programme and Policy Manager, Conflict, Security and Justice

    Dec 2019 - Feb 2021

  • Programme Officer and Humanitarian Crisis Response, Humanitarian Response Group

    Nov 2017 - Dec 2019
• 

  Foreign, Commonwealth and Development Office

  Feb 2021 - now

  Humanitarian Programme Manager for the FCDO Yemen food security, social protection and nutrition portfolios.

  • Senior Programme Manager

    Jul 2022 - now

  • Programme and Policy Manager, Yemen Humanitarian Team

    Feb 2021 - Jul 2022