Canan Şirinoğlu

Experience

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  Türk Telekom

  Aug 2012 - Sept 2012

  Intern
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  Medi-Tech Hastanesi

  Jul 2013 - Aug 2013

  Intern
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  Turkcell Global Bilgi

  Mar 2017 - Sept 2018

  Technical Support Engineer

  • Providing solutions to faults and requests transmitted in fixed data, voice and security services of Turkcell Superonline Corporate customers at the first contact,• Management of customer L2 and L3 devices, (Metro Internet, Cisco Switch) * Meeting the demands of corporate customers, (DHCP, NAT, Firewall Rule)• Performing the necessary configuration checks and changes on the devices of corporate customers,• To provide TAC (Turkcell Account Manager) service prepared for LA (Large Account) segment customers,• Managing the corporate customer portfolio that has been forwarded to me in TAC service,• To support approximately 25 corporate customers at the first contact,• To work in coordination with the customer and TAM (Tecnical Account Manager). Vis mindre

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  Türk Telekom

  Sept 2018 - Sept 2019

  Business Analyst

  • Organizing sprint meetings and making daily planning of requests transmitted from business units at the sprint meeting, * To determine the user stories of the requests sent by the business unit,• To analyze the requests sent to us by the business units for the Prepaid system using the Agile Method,• Creating test cases for each request and testing the created test cases using the Unix operating system,• Working in coordination with the developer to solve problems from business units,• To work one-on-one in coordination with the business unit in the process up to the live receipt of the requests,• Preparing UAT documents related to the requests received from Live and transmitting them to the business unit,• To make effort entries in Projecttt after the requests transmitted by the business units are taken live. Vis mindre

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  Turkcell

  Sept 2019 - Aug 2021

  Business Analyst

  • The purpose of the project; Using the Turkcell "Beqom" package premium system, Individual and Corporate customer sales and sales campaigns of dealers are made a priority, • Using Agile Methods for the analysis of business processes and the rapid development of software applications, • Organizing the requests we receive at the sprint meetings scheduled at the end of each month according to the request to open and receive tasks at Jira, • During the software development process, to work in coordination with the software development teams to compare the job demands and functionalizations to ensure direction coordination, • Creation of a page tree in confluence of separate analysis dumps for each request, • Changing or adding parts related to the request to follow up on a daily basis and add details about the tasks, • To perform functional tests of the developed applications, to coordinate the acceptance tests used, * The demands of Visual Study tests developed. Vis mindre

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  ING Türkiye

  Aug 2021 - now

  • Analyzing project requirements, identifying the scopes and conducting business analysis and design studies for Financial Applications Department,• Conducting functional and UAT tests,• Solving the problems in the production environment with the development team,• Organizing sprint events and making sure that all the events take place on time and in a time-boxed manner,• Helping to remove the impediments that scrum team members are dealing with.

  • Technology Product Manager

    Apr 2023 - now

  • Business Consultant & Scrum Master

    Dec 2021 - now

  • Business Consultant

    Aug 2021 - now