Omar Bani Amer, MBA, CSM® , CSPO®

Experience

• 

  Zain Jordan

  May 2017 - Jan 2021

  • DevOps and Vas Engineer

    May 2018 - Jan 2021

  • Customer Service Representative

    May 2017 - May 2018

  • Customer Service Advisor

    May 2017 - Sept 2017
• 

  Pioneer Academy

  Feb 2018 - May 2018

  CCNA course
• 

  Orange Jordan

  Jan 2021 - now

  • Identifying the customer needs for Fiber, XDSL,5G, and VoIP products, offers and services.• Manage and follow up on the product & offer development and deployment.• Monitor product & offer performance and implement corrective actions.• Creates offers and promotions to increase usage and subscriber base.• Prepare business case.• Full accountability for securing TTM milestones• Accountability on product KPIs: base & revenues• Design and implement proactive initiatives to maintain satisfaction, extract Value and reduce churn rate.• Work with Go-to-Market to coordinate internal training & support on new offers /promotions. Show less Lead Value Added Services & communication services projects with moderate complexity and contribute to highly complex project milestones to ensure successful commercial launch for services within the time plan with no network or service impact.-Prepare and present project status and millstones according to the department projects plan.- Skilled in communicating effectively with stakeholders to gather project specifications and ensure alignment with organizational goals.-Demonstrated ability to analyze vendor proposals, negotiate terms, and select suitable partners/vendors.- Strong attention to detail and organizational skills in managing the RFP process from inception to contract award.-Support Junior Engineers in building skills and technical competencies to make them aware of network elements architecture by knowledge transfer.-Technical Skills with Linux administrator and Databases.-Responsible for communication platform design, planning, and upgrade.-Working with the business team to implement new requests and to ensure best practice technical design and deployment.-Successful commercial launch for services within the requested launch date.-No network outages or interruptions or unexpected network load and utilization.-Improve customer experience and journey.-Meeting BU's objectives in terms of VAS/IN revenue and cost optimization.-Responsible to integrate any VAS/Comm services with the mobile and fixed network, billing system, and IN system to a universal standard (ISUP, MAP, INAP, SMPP, Diameter, ... ) to ensure successful commercial launch for projects or business requests. Show less

  • Product Manager | Marketing Expert

    Jul 2024 - now

  • Technical project manager | Senior VAS Engineer

    Jan 2021 - Jul 2024