Bianca Stefan

Experience

• 

  Dial Telecom

  Sept 2011 - Jun 2012

  Billing Specialist

  My first position in the company was as Customer Service Officer. Given the fact that the companyactivates in Tel-co field, my role was to assure that the new services contracts were activated andinvoiced according to the terms and conditions.Besides this main activity, I was responsible also for investigating the complaints and solving thedisputes we received by e-mail or by phone.After the fusion between Dial Telecom and Digital Cable Systems, my former department split intoCustomer Service and Billing. I chose to work as a Billing and Collection analyst, which included dailytasks as issuing special invoices for clients that had a custom made billing schedule, e-mail andphone communication and the most important activity, the monthly invoicing process. Show less

• 

  Genpact

  Jun 2012 - Jul 2015

  Senior Process Associate with Procurement Operations

  My team and I were in charge of the Operational department transactions for the Procurement Dept., which means the analysis of the services or goods, price quotations, compliance check and the finalprocessing of the orders placed through the purchasing tool.Furthermore, I do also a back-office part, meaning e-mails and phone support, in the customersmother tongue, German or English.During my time here I participated in a number of projects regarding spend analysis, developmentopportunities, database maintenance, user acceptance tests and tools optimization.Currently, I took over the spend analysis and key performance measurement reporting activity, whichinvolves monthly report extracting and data manipulation. The purpose of the spend breakdown reportis highlighting the buying channels used for ordering goods and services and the main commoditycategories expenses. Furthermore, I also identify the process adherent and non-adherent spenddivided for the purchasing organizations of the company.The key performance measurement reporting deals with calculating the key performance indicatorsfor every FTE, turn-around-time and cycle time for our daily tasks.On many occasions I have received positive feedback from both my superiors and clients. Thefeedback regarded especially my constructive initiative and good ideas, my client oriented attitude. Asa result I have received incentives, a Bronze and a Silver Award, and also the title Employee of theQuarter 3 of 2014.I was acknowledged 2 star Lean ideas for my contribution in process improvement, reducing the turnaround time of order processing. Show less

• 

  Vodafone

  Aug 2015 - now

  The team I am leading now delivers PaaS, namely cloud platform services. Additional to the team lead role, I also manage the PaaS delivery projects.My efforts are constant in delivering measured performance. Having built a strong relationship with the service owner, I received green light to modify the roles in the team as I saw fit in order to keep them up to the technology changes on the market. Therefore I provided savings in rate card by employing fresh graduates and I changed the scope of a redundant network engineer position to DevOps. Show less I coordinated a team of 9 people speaking 4 European languages (French, German, Italian andSpanish) and bringing services throughout Europe for corporate customers like Apple, Ryanair,Oracle, Amazon and many more.During this period, I worked on an automation project which would update one of the trackingapplication using input from the main tracking system. I was the coordinator of the automationproject, which used UI Path, and the scope of the robot was to automatically move a bulk of datafrom one app to another, thus relieving the order manager from manual work.Through all the hard work the team and I have done, the relationship with the customer had becomestrong and based on mutual trust. This led to additional roles to be migrated to the Romanian hub. Show less I was responsible for the tracking and delivery of all Global fixed line deliveries, which meant to ensureon time delivery to the agreed delivery date, to escalate to the relevant 3rd party suppliers in the caseof delay.Additionally, I had to do daily and weekly reporting updates within the relevant systems, ordering of therequired circuits and equipment for the delivery of the services, responsible to co-ordinate with 3rdparty suppliers the installation of services and handover towards the customer and internal assureteams.I was responsible for the technical troubleshooting, router installations and circuit testing beforehandover to the customers and activation of services with 3rd party engineers and Vodafonededicated engineers.Technical knowledge of the network and service provided is essential in order to understand all theproducts and services details and be able to engage the needed provide teams. Show less

  • Project Management PaaS & Team Lead

    May 2021 - now

  • Fixed Connectivity Order Management Team Leader

    Feb 2018 - May 2021

  • Fixed Connectivity Order Management Subject Matter Expert

    Feb 2017 - Jan 2018

  • Fixed Connectivity Order Management Executive in Global Provide EU

    Aug 2015 - Feb 2017