Phillip Jordan

Experience

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  Target

  Mar 2006 - Aug 2012

  Department Manager- Logistics

  Oversee Inventory replenishment; including early morning/overnight teams, backroom teams, and receiving/reverse logistics team Managed Salesfloor daily to set goals and expectationCoached and follow up with the team to identify areas of opportunity and implement stock solutions through a presentation, signing, and pricingMaintained department presentation through active leadership and supervision

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  ALDI USA

  Sept 2012 - Aug 2013

  Assistant Store Manager

  In charge of ensuring all store employees are following company policies with customer satisfaction. Maintain the overall appearance of the store and also inventory management. Manage the daily routines and execution of processes following company policies with the food products. Setting a monthly store budget and payroll expense, following up with all employees’ performance, ordering all store materials and merchandise daily following sales trends. Walk the sales floor every day to set daily expectations to be executed, quickly identify issues, and making solutions for any product out of stocks. Show less

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  T-Mobile

  Aug 2013 - Aug 2014

  Assistant Store Manager

  Hired, Trained, and developed selling associates with a focus on customer experienceInitiated sales strategy to drive consistent sales growth throughout the store Focused on client retention and relationship building through influencing talent management

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  Macy's

  Sept 2014 - Feb 2018

  Receiving Team Manager of Operations

  Managed operations, logistics, and reverse logistics of $100 million-dollar home and kid’s business Collaborate with executives to process merchandise from dock to floor within 24 hours.Directed 1.8 million inbound cartons of receiving within 12 months Lead, execute and monitor inbound and outbound receiving process to company standards Trained and developed associates in shipping room to execute Store sends merchandise in a timely mannerDecreased purchasing expenses from $30,000 to $3,500 within first 7 monthsLead a team of twelve direct associates with one direct supervisor Show less

• 

  Astreya

  Nov 2018 - Nov 2022

  IT Service Delivery Manager @Google

  The SDM is a client facing role and requires that you establish and satisfactorily manage both client and employee expectations alike.Responsibilities:-Provide leadership to diverse operations teams such as in Engineering and Operations-Implement, monitor and timely report to customers on service delivery metrics-Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team-Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities-Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the buy Vs build decision.-Work closely with Recruiting Teams to develop pipeline and process for hiring strong candidates and interview where necessary-Further, develop and maintain retention program and incentives for field employee satisfactionManaging complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements. Show less

• 

  Peacock

  Nov 2022 - now

  -Led a team of one Lead Analyst and 3 Level 2 Analysts to lead customer technical issue complaints.-Sought third-party vendor to help identify Consumer technical issues impacting the Peacock Platform to help reduce consumer contacts to the Peacock Customer Care team-Structure Operations of a 7-day-a-week, 365-day-a-year extended hours. Tier 2 escalation team accepts, triages, and resolves escalated customerimpacting technical issues

  • Senior Manager CNOC

    Oct 2024 - now

  • CNOC Manager

    Nov 2022 - now