Leslie West

Experience

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  Healthcare Communications

  Apr 1993 - Dec 1997

  Product Lead/Software Design Specialist/QA Manager/Tech Support Rep

  Led beta client program & release manager for software. Provided on-site, training on software installation & assisted in regional training• Hand-picked for team to design the next generation of flag-ship practice management software • Coordinated feature set, resource allocation and quality tolerances to determine release schedule• Release Manager for software delivery to manufacturing process• Work as a team member of software interface design and functional requirements• Analyze user requirements and needs to develop specifications• Provide on-site, end user training on software installation and usage Show less

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  First Data Corporation

  Dec 1997 - Dec 1999

  Program Analyst

  Created & managed master test plan and performed system/integration testing. Designed & delivered presentations on new projects and wrote internal release notes.

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  Gallup

  Dec 1999 - Jun 2004

  Quality Assurance Lead

  Created & implemented Quality Assurance Methodology and defect management process. Reviewed & refined functional specifications with Project Engineers.• Wrote and executed master test plans for GUI & functional tests• Created & executed test cases, use cases, usability & compatibility tests• Documented & trained in-house developed applications

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  TAG/TMI a Perot Systems/Dell Company

  Jun 2004 - Feb 2006

  Project Manager

  Initiated Project Requests and perform Cost Benefit Analysis. Managed & tracked project progress based on estimated hours/costs to actual until completion. Determined corrective action when needed.• Managed timelines, milestones, release schedule and documentation• Provided weekly project status updates to clients and management• Managed client expectations, acceptance testing & implementation approval

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  IBM

  Mar 2006 - Sept 2009

  Director of Quality Assurance

  Led a global QA team with members in India, Europe, Germany, Canada and USA. Established QA strategy for web survey and reporting tools with Master Test plan and defect tracking. • Promoted quality improvement using Agile methodology• Evaluated customer issues for root cause and corrective action• Collaborated with other managers to define Process Improvement and Change Management

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  Lowe's Companies, Inc.

  Aug 2010 - Feb 2018

  Lead a team of Pricing Analysts to monitor and recommend pricing strategies- including price optimization, clearance and promotional, to drive sales and margin dollars for a Fortune 50 company.• Execute markdown optimization utilizing SAP of ~$400MM/yr • Drive process improvements with new Pricing strategies & tools• Support Merchants and Product Line Review process for markdown and margin impact • Utilize Big Data for analysis & data visualization• Analyze and recommend Pricing strategies and initiatives to drive sales, margin dollars & rate• Develop and maintain Tableau dashboard for sharing weekly Promotional tab metrics • Guide and develop a team of six to support evolution of pricing lifecycle with analysis• Ensure Omni-Channel value strategies are monitored, measured and analyzed to drive continuous improvement of pricing and promotional strategies of $56 billion dollar company• Drive process improvements into the inputs and strategy presentations provided to the merchant teams in the Product Line Review process Show less Led efforts for the collection of marketing data & images for over 100K items from vendors and distributors to support Lowes.com and internal processes. Directed special projects to enhance processes and data quality. • Identified system enhancements & led testing and user training• Launched & managed initiative to supply data for Product Line Reviews• Supported electronic data synchronization & marketing attributes• Analyzed current process to determine impact and improvements• Supported processes & served as SME for Merchandising, Marketing, Selling Tools & Supply Chain • Identified business issues that impact product information and defined enhancements (BRD), lead UAT and created training for end users• Lead & managed initiative for adding 250K new ATG products to PCM for inclusion on Lowes.com Show less

  • Pricing, Modeling & Analytics Manager

    Feb 2015 - Feb 2018

  • Master Data & Content Reporting Manager

    Oct 2013 - Feb 2015

  • Senior Product Information Analyst

    Aug 2010 - Oct 2013
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  Wells Fargo

  Feb 2018 - Aug 2019

  Data Reporting Analyst

  • Create, analyze and review system configuration compliance data using Alteryx to create automated workflows to monitor and report OS compliance and audit results• Utilize Tableau, Alteryx, SQL & Excel to develop data gathering and processing• Provide weekly reporting along with analysis of week-over-week changes, Top 25 OS configuration audit rules and check release portal updates for new/retiring audit rules. This includes custom reports used for remediation at team members request. • Attend weekly meetings for Unix & Windows and share analysis and insights in OS configuration drift• Create automated processes using Alteryx for gathering data from multiple sources (VF,Pac2K, SharePoint, SDT package) to resolve drift and combine data in discrete systems.• Create customized reports that are sent to individual managers with OS Configuration audit rules that are past due for servers they manage in order to increase remediation and reduce non-compliance• Report and monitor remediation progress bi-weekly of past due OS Configuration audit rules• Provide reporting metrics to assist in identifying automated remediation opportunities and monitor the remediation progress to ensure impact as desired • Respond to questions from Tech Managers on past due notification, remediation, & automation efforts • Gather data and analyze all OS baseline configuration drift based on aging, risk level, and status to provide insights for remediation attention• Assist in root cause analysis when drift issues do not meet expected results. • Assist in updating process flow diagrams and control procedure documents for Remediation & Drift Monitoring• Provide ad-hoc reporting & analysis as needed• Proficient in Excel, Word, Visio, SQL, Alteryx & Tableau Show less

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  BioMaAS Inc.

  Aug 2019 - now

  Senior Accounts Manager

  Part of management team responsible for Accounts Receivable & invoicing process• Developed regular reporting to Senior management on Accounts Receivable, billing invoices & payments • Manage & create invoices from time entries and material expenses• Lead & monitor collection efforts for Accounts Receivable• Contract Budget Analysis• Cash application and reconciliation• Billing Rate analysis and recommendations to senior management• Assist in RFP process and collection of supporting documents such as ICR, ICQ, payroll register, etc• New project setup and maintenance• Liaise with clients and firm biologists Show less