Sylvia Johnson

Experience

• 

  Cooperstown Bat Company

  Jun 2015 - Aug 2017

  Salesperson

  - Worked with over 80 customers a week from across the country to design baseball bats and accessories- Used computer design programs to foster efficient sales, resulting in being awarded top in total weekly sales- Mediated conflicts and complaints from customers to ensure returned future service- Balanced the till and handled over $800 cash daily

• 

  Stony Brook University

  Feb 2017 - May 2017

  SB Idol Intern

  - Advertised for 7 auditions and 2 elimination competitions using Facebook and Instagram- Used critical thinking to solve last-minute logistical problems during events- Facilitated brainstorming within a group to get new ideas to implement within the program

• 

  Stony Brook University

  Sept 2018 - Mar 2020

  - Take initiative to identify and execute a variety of creative projects to help create a more welcoming environment- Utilize active listening skills to solve problems and prioritize tasks based on urgency- Collaborate with a diverse team of staff members to satisfy resident difficulties - Answered over 25 calls weekly from students to help resolve issues with rooming on campus - Aided the Business Communications professor in grading assignments for 6 business students weekly - Provided concrete and actionable feedback to students on their elevator pitches, resumes, and interviews- Educated peers on changing industry standards and trends in recruiting to ensure a smooth transition after college - Assisted peers and lead researcher in collecting and analyzing data on human behavior in a Consumer Affiliative Processes Lab- Provided feedback and new solutions for other’s difficulties during the research process- Led several research sessions using a provided script and procedure to avoid internal biases - Monitored the front door and screened 60+ students nightly to ensure the safety of the residents- Underwent rigorous training courses on policies and procedures in case of emergencies- Communicated remotely to Residential Safety Program headquarters with pertinent information

  • Schomburg/West Quad Office Assistant

    Sept 2018 - Mar 2020

  • Undergraduate Teaching Assistant - BUS 301

    Aug 2019 - Dec 2019

  • Undergraduate Research Assistant

    Dec 2018 - May 2019

  • Desk Monitor

    Sept 2018 - Dec 2018
• 

  Start Small Think Big, Inc.

  Jun 2019 - Aug 2019

  Marketing Intern

  - Updated and maintained a Salesforce database of over 300 clients- Communicated via email and telephone daily with entrepreneurs to schedule appointments and services- Created a monthly social media plan for Instagram and Facebook that led to a 50% increase in engagement- Learned skills in SEO strategies, targeting specific audiences, product photography, and brand identity- Created company brochures that outlined company best practices for the use of the Marketing Director

• 

  Stony Brook University Career Center

  Aug 2019 - May 2020

  Operations and Talent Management Intern

  - Identify and promote valuable opportunities for students in their chosen career field- Mentor and coach college students on resume, interviewing, and cover letter skills in 1-on-1 and group settings- Communicate with potential employers to encourage them to recruit at campus job fairs and events- Organize an internal-use events calendar with around 15 weekly events to help prevent confusion in the office- Proposed and conducted an hour long time management seminar for the 22 student internship program- Managed application database to accurately monitor 100+ candidates and incorporated innovative recruitment tools- Conducted 15+ interviews to best identify candidates that best represent the mission of the Career Center Show less

• 

  Public Consulting Group

  May 2020 - Jun 2021

  - Contact people exposed to/diagnosed with COVID-19 to assess exposure and symptoms in order to provide instructions and ensure compliance with a government-mandated quarantine- Enter data into a case management system to ensure updated county records and continue consistent monitoring- Promoted for exceeding call quotas while maintaining meticulous records and for ability to communicate with contacts in a professional and empathetic manner - Call contacts of anyone diagnosed with COVID-19, determine exposure, assess symptoms, refer to LHD for testing if needed, and provide them with instructions for and ensure compliance with quarantine.- Maintain ongoing communication with contacts to assess symptoms.- Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.

  • Case Investigator

    Jan 2021 - Jun 2021

  • COVID-19 Contact Tracer

    May 2020 - Jan 2021
• 

  Stony Brook University

  Jul 2021 - now

  • Accessibility Manager for Residence Halls and Classrooms

    Sept 2024 - now

  • Area Office Manager

    Jul 2021 - Dec 2024