Derek Mercer

Experience

• 

  Fuddruckers

  Mar 2007 - Feb 2010

  Shift Leader

  • Led two different shifts by delegating duties, assigning tasks, and following up with all team members• Monitored training and development of all new employees• Maintained product quality standards• Ensured excellent customer service

• 

  Comfort Suites

  Feb 2010 - Mar 2011

  • Planned, organized and directed 10 team members to ensure the highest degree of guest satisfaction• Upheld company standards of customer service, cleanliness, safety, maintenance and conduct for 76 rooms• Hired, scheduled and trained housekeeping staff members on importance of customer service and guest satisfaction • Registered & processed guests into their assigned rooms• Accommodated guest requests• Communicated with hotel staff on the status of guest rooms• Handled all forms of payments

  • Room Inspection Director

    May 2010 - Mar 2011

  • Front Desk Agent

    Feb 2010 - Apr 2010
• 

  US Army

  Apr 2011 - Apr 2017

  • Inspected and evaluated avionics maintenance for airworthiness on up to 35 UH-60 A/L/M and CH-47 D/F model helicopters• Ensured aircraft electrical systems were properly repaired and replaced in accordance with the required manual • Managed personnel up to 24 technicians to include shop management, aircraft maintenance, safety regulations, and welfare• Fostered teamwork in the avionics section during the Aviation Resource Management Survey (ARMS) inspection • Performed maintenance checks on aircraft flight controls, stabilization systems, avionics and controlled cryptographic equipment• Maintained common/special tools and equipment• Troubleshoot equipment and diagnose repairs• Maintained shop and bench stock for aircraft avionics equipment

  • Avionics Inspector

    Jan 2016 - Apr 2017

  • Avionics Squad Leader

    May 2014 - Dec 2015

  • Avionics Mechanic

    Apr 2011 - Apr 2014
• 

  Gulfstream Aerospace

  May 2017 - now

  • Reviews complex STC certification plans for clarity, per ODA manual, describing the project scope, certification deliverables, means of compliance, and test/conformity requirements.• Reviews STC and MRA certification deliverables to compare compliance checklist, compliance showing, Summary Compliance Reports, and 8100-9 finding.• Reviews STC and MRA data packages for completeness and adherence prior to submission of correspondence to assigned aviation regulatory authorities.• Creates and maintains of STC and MRA project file for large, complex aircraft certification programs to include substantiation and supporting data. Show less • Performed installation and testing of aircraft wiring and electrical systems per design in the G500 Completions Department• Responsible for analysis of evaluating, documenting, maintaining, and configuring items needing engineering certification • Demonstrated technical skills by complying with Certification and Conformity Plans per project and certification developments• Ensured the effectivity of aircraft wiring installations meet customer requirements and FAA/EASA regulations• Supported in preparation of aircraft certification and final phase testing meets completion of program milestones and schedules Show less

  • Airworthiness Engineer Specialist I

    Nov 2021 - now

  • Avionics/Electrical Technician II

    May 2017 - Nov 2021