Mark Marling

Experience

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  Sparkplug

  Jan 2006 - Oct 2009

  Mechanic/Youth worker

  Working on motorcycles, 125cc up to 400cc •Engaging young people, that were at risk of offending. •Ensuring environment was within health and safety guidelines. •Cleaning duties. •Show the young people the skills they would need for a job. •Liaising with the young people's parent/carers. •Basic customer service skills

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  CitySprint

  Sept 2009 - Dec 2010

  Operations Assistant

  Complete processing requests received - operational •Co-ordinate and dispatch delivery drivers •Allocate work when required - Trax•Acted as a contact point for Drivers, Clients and members of staff for assistance in dealing with complex concerns or issues•Responsible for incoming and outgoing warehouse goods •Packaging and arranging parcels for deliver.•Fork lift Licence (now expired)

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  Addison Lee

  Jan 2011 - Oct 2015

  Overnight and international co-ordinator (supervisor)

  • Co-ordinate work load for incoming jobs • Quarterly reporting and financial reporting for manager • Processing consignments • Despatch deliveries to required times and Provide a first class service to customers by responding efficiently and professionally to resolve complex queries and complaints • Update and maintain information held on Metafour • Identify any potential delay in service to client – Expected delays • Contribute to the teams targets by exceeding service level agreements • Liaise with various departments and communicate solutions and information back to internal and external customers via telephone, post, fax and email • Acted as a contact point for Drivers, Clients and members of staff for assistance in dealing with complex concerns or issues • Listening to calls/ customer complaints on "nice system" Show less

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  Lewis Day

  Jan 2011 - Feb 2012

  Telephonist / Events Coordinator

  Co-ordinate work load for incoming jobs •Despatch delivery drivers and hire vehicles •Provide a first class service to customers by responding efficiently and professionally to resolve complex queries and complaints •Update and maintain information held on Freedom •Identify any potential delay in service to client - Expected delays •Contribute to the teams targets by exceeding service level agreements •Liaise with various departments and communicate solutions and information back to internal and external customers via telephone, post, fax and email •Acted as a contact point for Drivers, Clients and members of staff for assistance in dealing with complex concerns •Flexible - asked at short noticed to cover other areas / shifts •Act as First Point of Contact for client events at assigned locations - ensuring client associates' where provided with direct service from event to their location •Ensuring visibility of the Lewis Day at the event location - Company Branding Show less

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  E-courier

  Oct 2015 - Apr 2016

  (temp)

  Ensuring monthly statements are prepared, printed, vetted and ready for posting by the 2nd working day of each month.• To inform the Credit Manager immediately of all important developments / problems and report on status of Customer accounts on a regular basis.•Display a confident and assertive manner at all times when dealing with internal and external customers. •Promote an efficient and professional image at all times demonstrated by the highest possible standards of accuracy and attention to detail. •Continuous review of all administrative procedures, paperwork, etc. in your area and the suggestion of proposals for improvement.•All other reasonable administrative duties related to the credit control function, including filing and archiving. Show less

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  Red Hot Despatch

  May 2016 - Jul 2017

  Client Liasion Officer

  • Co-ordinate work load for incoming jobs• Processing consignments • Despatch deliveries to required times and Provide a first class service to customers by responding efficiently and professionally to resolve complex queries and complaints • Update and maintain information held on DA system • Identify any potential delay in service to client – Expected delays • Contribute to the teams targets by exceeding service level agreements

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  DriveNow UK Ltd.

  Jun 2017 - Mar 2019

  Fleet Manager
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  .

  Jun 2018 - now

  Transport Manager
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  GEM Environmental Building Services Ltd

  Apr 2019 - Jul 2019

  Fleet Manager