Maddy Todd

Experience

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  Office of the Chief Judge

  Jan 2012 - Aug 2012

  Help Desk

  Central IT and remote tech support for all Provincial Courts of BC court houses. Managed daily services, software and server checklists ensuring uninterrupted connection to server resources and services as well as assisted with repair or training of any supported hardware or software for judges and court staff in house or remotely over phone or email across the province for a user base of about 400 users. Responsible for preliminary planning, scheduling, rollout and installation of refresh printers to replace aging models. Coordinated with users and vendor for remote installation of new printers as well as providing user training.Technical Environment:- Windows Vista / 7- Active Directory- Footprints ticketing system- MS Office, Lync- Adobe Acrobat Show less

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  Electronic Arts (EA)

  Jul 2013 - Sept 2013

  Quality Assurance

  Online play tester responsible for locating bugs, errors and crashes in new game builds. Keen eye and analytical skills needed to identify, reproduce and isolate potential problems with detailed analysis of possible cause or trigger. Worked in teams of 25 per console system locating, documenting and reporting bugs or crashes directly to team supervisor or developers.Technical Environment:- Windows 7- Xbox One / Xbox 360 / PlayStation 4 / PlayStation 3

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  TekSystems

  Jan 2014 - Apr 2018

  IT Consultant

  Onsite IT Consultant for TekSystems

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  Douglas College

  Jan 2014 - Apr 2014

  Teacher Assistant

  Responsible for assisting instructor in answering questions and solving problems during class to avoid interrupting the lecture. Assisted and coached students with problems and assignments both during class and in open lab hours.Worked closely with instructor and a class size of about 30 students. Reported to Instructor and department chair. Technical Environment:- Windows 7- Visual Studio 2012- SQL Server Management Studio- MS Access / Excel

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  Lululemon athletica

  Jun 2014 - Apr 2015

  Tier 2 Corporate Support - Hardware Allocation

  Reported directly to IT director of North America resolving tickets for all hardware requests, imaging, and software installations primarily for all new hires and contractors at the central headquarters building while remotely supporting North American and European branch offices as well as distribution centers. Other duties included desk setups, equipment collection, internet and phone line patching, shipping/receiving, inventory and asset management. Worked closely with vendors to warranty repair all printers, laptops and desktops. Additional work done while on site was overhauling tracking and productivity spreadsheets as well as asset tracking management by building an in house application using barcode readers to assign all equipment to a person with tracking ability.Technical Environment:- Windows 7- OSX 10.8-10.9- Active Directory- SCCM- Casper- Tivoli ticketing system- MS Office, Lync, Onedrive, Share Point- Bitlocker Encryption- Barcode printers and readers- Phone/Internet patchingCertifications:- Dell Tech Direct Certified- TekSystems Data Security Training Show less

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  BCAA

  Jun 2015 - Aug 2015

  Tier 2 Desktop Support - Computer Refresh Project

  General on-site IT services with primary focus on mass refresh project for main office and remote sites. Responsible for building all new images for various models of computers, mass imaging of new stock and final deployment to in house staff and remote offices/service centers. Additional tasks completed where reorganizing storage room and work area for increased productivity as well as setting up an imagining station to effectively process volume of computers needed to be completed.Technical Environment:- Windows 7 / 8.1 / 10- Active Directory- SCCM- Service Now ticketing system- MS Office, Lync- Checkpoint Encryption- Acronis True Image Show less

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  Best Buy Canada

  Aug 2015 - Apr 2016

  Technical Analyst - Application Packager

  Analyst and application packager for local admin removal and application control project. Communicated with all Canadian business departments to identify, review, package and test all applications. Actively managed master software list and coordinated user testing.Technical Environment:- Windows 7- App-V- Flexera- Powershell- Bit9- SCCM- Computrace- Active Directory- HyperV Manager- Citrix- Service Now ticketing system- MS Office, Lync, Sharepoint Show less

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  The University of British Columbia

  Sept 2016 - Nov 2016

  IT - Encryption Technician

  Encryption technician for data security project. Worked with various department heads to coordinate installation of McAfee endpoint management agent and enable encryption policies for faculty and staff computers using Bitlocker, FileVault and McAfee WDE.Technical Environment:-Windows 7-SCCM-Active Directory-McAfee EPO-McAfee WDE-Bitlocker-FileVault-VDI virtual machine-Service Now ticketing system-MS Office, Lync

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  Teekay Corporation

  Nov 2016 - May 2017

  Technical Support Analyst

  Ship and Shore IT Support. Tier 1 and 2 internal office IT while remotely supporting approximately 200 vessels at sea.Technical Environment:-Windows 7-Windows Server 2008/2012-SCCM-Active Directory-Sophos Cloud-ZenDesk ticketing system-MS Office-Skype for Business-OneDrive-Yammer-Citrix-Backup Exec-Amos Connect-ASG Remote Desktop-Advanced IP Scanner-Hyper-V Manager-Acronis Snap Deploy-RSA Secure ID-Z-Hire/Term-Avaya IP Office Manager Show less

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  Ignite Technical Resources

  Nov 2016 - Apr 2018

  IT Consultant

  Onsite IT Consultant for Ignite Technical Resources

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  Sophos

  Jun 2017 - Dec 2017

  Tier 2 Service Desk Engineer

  Engineer responsible for resolving wide array of tickets, imaging, new hire setup and leavers. Supported office during move to new location and ran point on refresh project for Canada region. Technical Environment:-Windows 7, 10-SCCM-Active Directory-Exchange-Skype for Business Server Control Panel-Bitlocker Encryption-Sophos Central-Sophos SafeGuard-Sophos Mobile Control-Password State-DUO 2 Factor Authentication-RSA Secure ID-Cisco AnyConnect-LogMeIn-Jira Ticketing System-MS Office, Onedrive, Skype for Business, Teams Show less

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  Kabam

  Apr 2018 - Mar 2023

  IS Systems Engineer responsible for a wide variety of applications, tools and development. Managing cloud infrastructure and its development and implementation. Writing tools and creating automation.ServiceNow Developer-Primary developer and administrator-Developing automation using Flow and Integration Hub-Dashboards, widgets and reports-PortalsOkta Application Manager-Added various apps to Okta with provisioning/deprovisioning support where available-Overhauling existing applicationsSlack Grid-Set up Grid org, various workspaces-Managing day to day administration-Org management, applications, workspace and org settings/policiesNetsuite-Managing user account creation and integrations-Automated account management with OktaPerforce-Managing user accounts, creation of groups and managing permissionsGoogle Workspace-Managing user accounts, spam, mail routing, org settings/services, Google DriveActive Directory (AD)-User account management and group creation-Created Powershell scripts to automate onboarding, offboarding and role changesvSphere-Creating and managing VMsAtlassian-Managing user accounts, various Atlassian applications and instances-Automation with Okta provisioning-StatusPage-Jira-ConfluenceWindows Development Services (WDS)-Updated task sequences and deployed a new server to a new remote officeZoom-Managing user accounts, managed webinars, Zoom room creation and management-Created virtual zoom rooms for huddle rooms and cost savings for occasional Pro usersGeneral Admin For:LastPassDUOSophosMiroTrelloOffice 365BoxPrinters and print serversAdobeHoudiniNavexAssorted other systemsPowershell Scripts:-Password expiration reminder-Onboarding account creation-Offboarding account deprovisioning-Role change account modification-Script that connected to GMail and downloaded attachment from daily reports-Slack monitoring-Custom ServiceNow Integration Hub actions Show less

  • Principle IS Systems Engineer

    Jan 2023 - Mar 2023

  • Sr IS Systems Engineer

    Aug 2022 - Jan 2023

  • IS Systems Engineer

    Jul 2019 - Aug 2022

  • IT Technician

    Apr 2018 - Jul 2019