BhanuPrasad Reddy

Experience

• 

  Click Labs

  Aug 2019 - Jan 2020

  Worked as technical help desk associate in the rotational shifts. Learnt handling the situations when you're solely responsible Learned how the things in the devops team works. By completing the given assignments

  • Network Operations Center

    Oct 2019 - Jan 2020

  • Associate DevOps Engineer intern

    Aug 2019 - Oct 2019
• 

  C3i Solutions

  Feb 2020 - Nov 2021

  I've moved to incident management team where I need to work on open, pending and console tickets. Assigning the console tickets to respective analyst according to the regions (US, EMEA and APJ).Working on open requests, aging tickets and manage to resolve by proper follow ups at the earliest. Worked as network engineer , solving the user critical problems and issues at ease which helped me to grasp knowledge on azure active directory, splunk, Vmware, Thinkpad and windows 10 issues, Remedy ticketing tool and soon.

  • Command center analyst /Soc analyst

    Jun 2021 - Nov 2021

  • Incident Management Specialist

    Jan 2021 - Nov 2021

  • Network Support Analyst

    Feb 2020 - Jan 2021
• 

  CodinGrad

  Dec 2021 - Jan 2023

  Technical Trainer
• 

  IO Solutions Contact Center

  Jan 2023 - Aug 2023

  Technical Support Analyst
• 

  TELUS

  Jan 2024 - May 2024

  Technical Support Specialist