Beau Dillard

Experience

• 

  Staples

  Aug 2012 - Jun 2013

  Technical Communications Specialist

  Led New Technology Training sessions for Consumers and Rolled out new technology products to tech sales associatesCreated training materials, General SOP’s and slide decks for tech sales associatesCollaborated with peers on multiple, complex technical and administrative projects to exceed all expectations and deliver projects on time.

• 

  Tunespeak

  Sept 2013 - Aug 2020

  Maintain ongoing customer relationships, implement success programs, contribute to sales, help onboarding and training clients, and mediate between clients and the organization.Handle and resolve customer requests and complaints. Collaboration and establishment of strong working relationships with key stakeholders, clients, and departments.Plan, execute and finalize projects on time and within budget and scope objectives, including acquiring resources and coordinating efforts of team members. Show less

  • Customer Success/Support Manager

    Dec 2013 - Aug 2020

  • Intern

    Sept 2013 - Dec 2013
• 

  Vatterott College

  Jul 2017 - Jan 2019

  Adjunct Instructor

  Develop unique curriculum, construct assignments and class activities, and manage syllabus materials.Facilitate class instruction, showing flexibility in teaching style and exhibiting a passion for teaching and engaging students in the learning process.Evaluate student performance to identify students who need additional instructional support as well as to hone instructional practices and course materials. Research and maintain deep industry knowledge and keep up to date on current trends and best business practices to offer quality educational experiences students can apply in their own careers. Establish and sustain working relationship with faculty, administration and support staff and build connections with community members and industry leaders who appear as guest speakers and in special events. Show less

• 

  OpenReel

  Aug 2020 - now

  • Director of Customer Success & Accounts

    Apr 2022 - now

  • Customer Onboarding Manager

    Feb 2021 - Apr 2022

  • Customer Onboarding Specialist

    Aug 2020 - Feb 2021