Swati Chawla

Experience

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  AXA

  Jan 2004 - Dec 2006

  Policy Advisor

  - Provide financial advice to clients on personal and business insurance products; - Process customer requests including new policy set up, policy endorsements and renewals; - Identify and pursue selling and cross-selling opportunities to retain and grow client base; - In the event of claims, negotiate with customers and internal departments to develop mutually-agreed solutions; - Meet KPIs in accordance with the standard operating procedure. Key skills: customer focus, relationship building, negotiation, sales, results driven, accountability, service excellence. Show less

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  Department of Economics and Finance, La Trobe University

  Jan 2007 - Dec 2013

  Teaching Faculty

  - Contact point for students and general public for the School of Business; - Develop and deliver lectures, tutorials and help desks for the Department of Economics and Finance; - Respond to student queries, provide required and/or refer them to appropriate sources of support; - Provide administrative support, including updating website information, administering the online learning management system, maintaining student records, exam invigilation, exam marking and finalizing student grades. Key skills: teaching & facilitating, business writing, public speaking, communication skills, relationship management, administrative skills. Show less

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  UBS Wealth Management

  Apr 2014 - May 2014

  Research Analyst, Compliance

  - Assess banking applications of corporate clients to support fair, transparent and ethical business practices; - Conduct due diligence to support compliance with regulatory requirements and adherence to company standards to combat money laundering, corruption and terrorist financing; - Identify and report compliance issues, risks and breaches within business practices; - Undertake initial investigation and escalating to senior management, where appropriate. Key skills: research & analysis, regulatory compliance, business writing, accountability, service excellence. Show less

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  Ormond College, The University of Melbourne

  Jun 2014 - Dec 2016

  Faculty Coordinator

  - Engage in the planning, development and implementation of the Commerce Faculty Academic Program;- Design a structured series of weekly tutorials to develop core understanding surrounding the Australian economy and financial system;- Interview prospective students and develop reports for the executive team indicating their overall fit within the Ormond community; - Respond to student inquiries and based on their needs, referring them to Academic Advisors, Community Counselor and Director of communities while maintaining complete confidentiality; - Conduct college tours on Open Days and provide information to prospective students and general members of the public; - Supporting Ormond's value-based way of operating as a community and modelling the College values in all interactions with internal and external stakeholders. Key skills: program planning, teaching & training, research & analysis, business writing, stakeholder management, stakeholder relations. Show less

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  Victorian Electoral Commission

  Feb 2017 - May 2017

  Policy Officer

  - Develop policy procedures, standards and documents to support compliance with relevant regulations; - Process applications from government, non-government organisations and general public to access protected electoral information; - Handle application inquiries and provide advice to support compliance with the prescribed legislation; - Develop correspondence for applicants including privacy assessments, requirements for auditing, information disclosure and reporting; - Collaborate with the office of the Commissioner for Privacy and Data Protection on protecting public interest in balancing information sharing and privacy; - Prepare briefs for the Electoral Commissioner and service level agreements to lead application outcomes.Key skills: policy skills, regulatory compliance, communication skills, administrative skills, quality service & advice. Show less

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  Department of Economic Development, Jobs, Transport and Resources

  Jun 2017 - Sept 2018

  Senior Policy Officer, Compliance and Governance

  - Lead policy design, development and implementation of government's legislative reform program;- Provide timely and quality advice on complex regulatory matters to the government, industry stakeholders and public; - Conduct research on local, regional and international trends and prepare periodic reports to support contemporary policy development; - Administer and manage consultancy projects, including procurement, scheduling meetings, processing invoices, maintaining accurate records and discharging the project;- Develop an overarching compliance strategy and standards for agencies to deliver enforcement activities effectively and efficiently; - Collaborate across government and industry stakeholders to develop and deliver regulatory reform;- Update information on the government website and respond to inquiries by the public regarding the proposed reform program. Key skills: regulatory reform, government relations, regulatory compliance, policy skills, research & analysis, relationship building, communication skills, stakeholder management, project management, quality service & advice. Show less

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  Jumeira University

  Jun 2019 - Mar 2020

  Assistant Professor

  - Lead program development and design, including managing instructors to deliver courses;- Develop course curriculum, learning outcomes, standards and policies to meet Ministry requirements; - Develop course materials including assessment plans, assignments, tests, exams and course handouts;- Facilitate student learning, provide effective instruction and perform evaluation with feedback;- Supervise, manage and evaluate students in internship, field experience, as per the course or program; - Maintain appropriate office hours, mentor and assist new instructors, as required by the Department.Key skills: Curriculum Development, Management, Teaching & Learning, Student Support, Administration & Quality Support, University Services. Show less

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  Department of Energy, Environment and Climate Action

  Dec 2020 - Dec 2023

  Legislation focus: Victoria's biosecurity legislative framework Highlights: > Cabinet Submission Proposal and Inter-departmental Coordination Process to release discussion paper on reforming Victoria's biosecurity laws. > Consultancy Research on biosecurity legislation reforms in other Australian jurisdictions. > Consultancy Research on General Duties and Coercive Powers in Victorian statutes.> Policy design and delivery of government stakeholder workshops to support biosecurity legislative reform. Show less

  • Senior Policy Officer, Legislative Projects & Support, Agriculture Victoria

    Apr 2021 - Dec 2023

  • Senior Policy Officer, Energy, Demand Side Policy

    Dec 2020 - Apr 2021
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  Department of Energy, Environment and Climate Action

  Mar 2024 - Nov 2024

  Policy Lead, Solar Victoria's Residential Electrification Grants

  • Developed funding agreements and provided legal and risk policy advice to executives for contract revisions, ensuring clear and timely advice for CEO decision-making.• Provided critical advice to Operations for provider onboarding and reviewed project plans for successful delivery.• Collaborated with cross-functional teams to ensure alignment with Solar Victoria's Residential Electrification Grants objectives.

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  Department of Government Services

  Dec 2024 - now

  Principal Policy Officer - Digital Policy & Intergovernmental Relations