Amy Gilbert

Experience

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  Diva Duo / Amy G

  Jun 2010 - Jan 2016

  Performer

  Whilst performing I have to be very confident and have good communication skills whether this is talking directly to an audience and making them feel the life of the party or speaking to venues or clients to get bookings. In this business I have to be very self-motivated in order to secure contracts. I also have to work well as part of a team with other singers, technicians and events staff. I am very adept technically at using not only the PA system I use on gigs, but also many other aspects of technology – whether that be Excel to process our accounts or the Adobe suite, with which I create all of our promotional material including video editing. Show less

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  GAME Digital plc

  Oct 2010 - Jun 2012

  Sales Assistant

  Target driven – met daily target of selling 5 consoles. Often overachieved and on one occasion sold 11 consoles and was rewarded by the Ubisoft rep with a promo copy of the current game.Excellent communication skills – Comfortable and confident in approaching customers to establish their needs and detail how I can help. Often communicated with people from different backgrounds and where English was not their first language.Team player – I worked as a team with other staff to get the queue down at peak times by getting the products ready for customers quickly so that staff could easily obtain them at the till point. Show less

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  Leicester Tigers

  Jul 2015 - Sept 2016

  Bar Supervisor

  Bar Supervisor - Leicester Tigers GroundLeading and monitoring a team behind a bar in a live event setting at peak times.

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  De Montfort University (DMU)

  Jul 2015 - Sept 2015

  AV Assistant (performing arts)

  To be responsible for the delivery of effective Performance Arts, Dance & Drama facilities including Audio-Visual & IT equipment, furniture, lighting and associated technologies. Implementation, support and technical advice service to staff and students. * Working with Academics on hardware and equipment specifications for Performance Arts studios (including Dance & Drama) as part of academic delivery. * Working with Academics in providing student induction and instruction on the use of relevant facilities. * Providing an effective and responsive student advice and support service for relevant facilities. Provide technical support during performances or other use of facilities. * Responsible for maintenance of performing arts studios and equipment. * Ensuring the completion of ‘tasks’ as allocated by line manager and referred to by the ITMS Service Desk in accordance with agreed priorities and service levels. Maintain up-to-date records on progress. * Providing information to the Asset Manager to ensure the ITMS Asset Register and Configuration Management Database (CMDB) is kept accurate and up-to-date. * Ensuring the delivery of any Service Levels relating to the A/V Performing Arts function. * Sharing and transfer knowledge to colleagues to allow for the provision of adequate cover * Ensuring compliance with the University’s standards for information systems, security, technology and health & safety in line with the relevant legislation and audit requirements. * Remaining innovative and stay abreast of all relevant industry and technological developments in the market place and provide advice to Management on how to take advantage of these to support the development of initiatives that deliver the University’s objectives. * Representing ITMS and the University on internal and external groups as appropriate. Show less

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  HMV Retail Ltd

  Oct 2015 - Jan 2016

  Sales Assistant

  High Customer service skill – Approaching customers with a cheerful demeanour, able to help them in every way and consequently voted employee of the month via customer online votes for the seasonal period I worked here. Working alongside my team happily to avoid build up of queues during the busy period and general problem solving.Product Knowledge – Able to demonstrate technical products to a high level and help customers decide/find products they need efficiently and with a smile.Target Driven – Routinely top seller of ‘Pure card’ HMV loyalty cards – I believe the reason for this is the way I sell is not high pressured, I use eye contact and communicate with the customer to deliver the best experience possible and give them benefits not a routine sales pitch. Show less

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  De Montfort University (DMU)

  Jan 2016 - Mar 2016

  Video Project Manager

  Responsible for the filming and editing of a social media video publicising the university and the features of its student services department. Being able to use and implement hardware and associated software to produce high quality video. Organisational and creative skills – Working independently with self motivation to book appointments to film departments within the university, being adaptive and flexible to their schedules, sometimes working late or weekends, working together with these departments on the creative to produce the shots and vision they wanted. Working to a strict deadline, brief and editing processes to get the finished video to the precise outlined time within the allocated time constraints. Show less

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  The Glen Pub

  Feb 2016 - Nov 2016

  Bar Staff

  Part time bar staff position whilst studying my MA in Fine Art.

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  One Eye Entertainment

  May 2016 - Sept 2016

  Graphic Designer

  Designing posters and promotional material for an entertainment agency on a freelance basis. working to strict deadlines, unique briefs and proof reading etc. Using a number of adobe suite packages to a high level. High attention to detail to ensure advertising material was imaginative correct, and of file type with margins bleed etc before sending to printers.

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  HSBC

  Sept 2016 - Jan 2018

  • Direct Business Specialist

    Sept 2017 - Jan 2018

  • Commercial Customer Associate

    Sept 2016 - Jan 2018
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  HSBC

  Sept 2018 - Jan 2020

  Early Warning Signs, Direct Business Specialist
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  HSBC

  Sept 2020 - Jan 2023

  CMB Financial Support Manager

  As a CMB Financial Support Manager I helped set up the CMB Financial Support team, creating procedures and ways of working via telephony means. I started as customer facing supporting vulnerable customers through periods of financial difficulty with bespoke solutions. I then expanded to managing the Academy supporting new delegates and transferred to be a coaching manager supporting more fully fledged members of staff.

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  HSBC

  Jul 2023 - now

  Early Warning Signs Team Manager

  I manage the CMB Early Warning Signs Team of 12 Business Specialists who complete Financial Reviews with customers who are in potential financial difficulty within a contact centre environment.