Fatima Nadeem

Experience

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  Jazz (previously known as Mobilink)

  Jan 2014 - Jan 2017

  -Had a well versed experience of customer service and customer satisfaction.-Basic role was to assist customers over the helpline to ensue their concerns are resolved with passion and care.-To answer all calls in a professional, consistent manner providing them with the high level of customer services and to provide customers with accurate information as per the company guidelines. -Beside this providing support to colleagues with in the call center as well-Ensure smooth service to the customers.-Taking ownership of customer issues and try to resolve them on urgent basis to ensure best customer experience.-Meet KPIs on daily basis as per company's standard.-participate in all trainings and huddles to ensure service and knowledge accuracy. Show less

  • Team Coordinator

    Jan 2016 - Jan 2017

  • Customer Service Representative

    Jan 2014 - Jan 2016
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  PTCL.Official

  Jan 2014 - Jan 2015

  Customer Support Executive

  -Take calls on PTCL technical helpline.<br>-Meet KPIs on daily basis as per given standard.<br>-Provide end to end resolution regarding telephone and Broadband services.<br>-Online configurations of Broadband devices over tge helpline.<br>-Manage Quality stats as per company's policy.

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  Mindbridge Private Limited

  Dec 2016 - Jan 2021

  Floor Supervisor

  -Responsible for meeting all targets/KPIs on daily bases as per given standard. Participate in all team meetings and team building/Motivational exercises on periodic basis.<br>-Provide feedback to the Management on issues and challenges w.r.t the job and suggest solutions.<br>-Dealing and analyzing different problems of customers by coordinating with concerned departments to ensure best customer experience.<br>-Ensure teamwork and team-bonding.<br>- Lead & Managed a Contact Center team to achieve high quality & productivity.<br>- Help in Support & Backup Operations for Contact Center.<br>- Designed daily reports regarding Call Load, team issues and shift Highlights. Show less

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  Tutor House Ltd

  Oct 2023 - now

  Global Sales & Support Manager