Alberto Clachar

Experience

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  Datascension

  Dec 2007 - Jun 2008

  Interviewer, Customer Service Agent

  Provide customer service via phone and emailPhone interviewer: Analysis and Evaluation of potential customers for the company

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  Ala Data

  Jun 2008 - Nov 2009

  Customer Service Agent

  Provide Customer Service in Casino Online: Provide assistance regarding software, games, deposits, withdrawals, documentation, account updates, sales approach, assistance given by phone (outbound and inbound), email and chat

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  IAFA (Instituto de Alcoholismo y Farmacodependencia)

  Jan 2010 - Oct 2010

  Practice/Psychologist

  Taught Workshops for users and parents, attended individual and group consultationApplied psychological tests for users, provided family intervention, crisis intervention, conflict resolution, PANI reports regarding sexual abuse and participated in interdisciplinary group meetingsI was in the day module attending teenagers in social risk regarding drug abuse and drug addiction

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  New Hope Costa Rica

  Mar 2011 - Apr 2013

  Psychologist

  Rehabilitation Center. Responsible for providing psychological care to US and Latin American patients with different problems like drug addiction, stress, anxiety, depression, suicidal ideation, managing impulsivity, anger management, among others. Responsible for evaluations and psychological testing, Designed treatment plans and in-depth interviews with patients and their families, weekly reports and daily individual psychotherapy.

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  ManpowerGroup

  Mar 2013 - Aug 2013

  Recursos Humanos (Temporary contract)

  Massive recruiting processes of candidates for customer service and technical support positions in the call center business. Responsible of screening candidates by phone to determine competencies, experience and skills. In-depth interviews, implementation and evaluation of assessments to candidates. Inductions and signing of contracts with candidates, back office.

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  IBM

  Aug 2013 - Jan 2017

  Manage resources, coordinate assignments and deployment for Financial Services Sector consultants. Drive utilization targets from demand and supply perspective. Responsible for demand and supply within FSS, stakeholder management and work with sector leadership to generate direct revenue within Sector. Contribute with Digital curricula and assisting on training for new hires and current GBS Digital staff Account Management, negotiation and advise account teams for Financial Services staffing within GBS, drive utilization targets for staffing resources for FSS resources. Work with stakeholders, associate partners and Project Managers on generating win win solutions in regards of demand and supply within Financial Sector. Collaborate on building curricula and training for GBS Digital New Hires Staffing professionals for IBM projects in the USA.

  • Senior Staffing Resource Manager

    Oct 2016 - Jan 2017

  • Senior Project Staffing Professional

    Oct 2015 - Sept 2016

  • Project Staffing Professional

    Aug 2013 - Oct 2015
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  Accenture

  Jan 2017 - Feb 2018

  HR Talent and Development Senior Analyst (Temporary Contract)
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  Profesional independiente

  Mar 2018 - Feb 2021

  Psychologist/HR
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  Deloitte

  Mar 2021 - Aug 2023

  • Human Capital Manager

    Sept 2022 - Aug 2023

  • Consulting Sr Analyst

    Mar 2021 - Sept 2022
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  IKS: I Know Someone

  Sept 2023 - now

  Executive Headhunter/ Partner

  -Responsible for full cycle recruitment and executiveheadhunting, multisector recruitment projects for clients-Elaborate business recruitment services business proposalsfor clients and engage in strategic planning for commercialbusiness growth